Program Specialist | Consumer Protection Division, Consumer Services Unit | Seattle

Description

Persons requiring reasonable accommodation in the application process or requiring information in an alternative format may contact the recruitment team . Those with a hearing impairment in need of accommodation are encouraged to contact the Washington Relay Service at or .

Program Specialist 2 in the Consumer Protection Division, Consumer Services Unit. This position is located in Seattle, Washington, and is represented by the Washington Federation of State Employees (WFSE).

Salary range (42): $45,024 - $60,132 (Effective7/1/2025) | $45,924 - $61,332 (Effective 7/1/2026) The base pay offered will take into account internal equity and may vary depending on the preferred candidate’s job-related knowledge, skills, and experience.

The following stipends may apply based on position requirements:

• Incumbents assigned to our Seattle office location receive an additional 5% King County Location Pay stipend.
• Incumbents assigned to a position designated as requiring dual language skills will receive a 5% Dual Language Requirement Pay stipend.

The AGO provides a workplace that is understanding of work‑life balance and promotes advancement by offering a wide variety of professional development and growth opportunities.

Washington State offers one of the most competitive benefits packages in the nation, including Medical/Dental/Vision for employees & dependent(s);
Vacation, Sick, and Other Leave; 11 Paid Holidays per year;
Public Employees Retirement System (PERS) plans; and Life Insurance. Beyond these traditional benefits, we offer Dependent Care Assistance, Flexible Spending Accounts, Public Service Loan Forgiveness, Tuition Waiver, Deferred Compensation, Employee Recognition Leave, and more. With the goal of employee health and wellness, we also offer:

• Flexible schedules and part-time/hybrid telework options;
• A Wellness Program, an Infants in the Workplace Program, and the Employee Assistance Program, which provides counseling, webinar, and other cost‑free support resources;
• Numerous employee‑driven affinity groups to foster community and connection, including Bereavement, Elder Care, Parenting, POC, LGBTQ+, Veterans and more. The AGO is a place to belong and make a difference!

The Consumer Protection Division enforces consumer protection laws to help keep the Washington marketplace free of unfair and deceptive practices. It provides information and education to businesses and to the public on consumer rights and issues and sends out alerts and press releases when consumers or businesses are targets of fraudulent or predatory activities. The Consumer Protection Division also administers the Washington State Lemon Law Program and the Manufactured Housing Dispute Resolution Program.

The Consumer Services Unit includes the Consumer Resource Center, Manufactured Housing Dispute Resolution Program, Lemon Law Administration, and Foreclosure Compliance Program.

This position will primarily be assigned to the Consumer Resource Center; however, it may be assigned to other programs within the consumer services unit as necessary to provide services to the public. This position answers calls and written inquiries from the public, provides resources and referral information to assist consumers, and processes consumer complaints on a multitude of issues.

In support of the Consumer Protection Division, Consumer Services Unit, this position answers calls from the public, responds to telephone and written inquiries from the public; processes written complaints, and identifies appropriate resources and referrals to assist the public.

The Consumer Services Unit receives approximately 30,000 phone calls per year and processes approximately 28,000 complaints. This position answers calls in the call center and processes complaints as assigned.

Our ideal candidate is customer service driven with excellent analytical and communication skills; employs problem solving skills; and demonstrates high attention to detail. They will show pride in their work and identify their success through the success of the…