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Strategic CSM - SaaS Adoption & Security
Job in
Olympia, Thurston County, Washington, 98502, USA
Listed on 2026-06-19
Listing for:
Nelnet
Full Time
position Listed on 2026-06-19
Job specializations:
-
Customer Service/HelpDesk
-
IT/Tech
SaaS Sales
Job Description & How to Apply Below
Nelnet seeks a Customer Success Manager to own the client lifecycle, ensuring measurable outcomes from our SaaS platform. Key responsibilities include leading client onboarding, engagement, and renewal support, while developing success plans with outcomes and milestones.
The ideal candidate will have 3-5 years of experience in client success within a SaaS environment and a Bachelor's degree in a related field. This position offers a compensation range of $75,000 to $85,000 annually based on experience.
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