Member Solutions Repossession Specialist

Collections at WSECU is different than what you might expect! Our goal is to provide financial solutions to assist members during life‑changing situations—this is why we’re called “Member Solutions.” In this role, you will be integral to the financial health of our members and the credit union as a whole. As a Member Solutions Repossession Specialist, you’ll have the opportunity to work on a team that truly cares.

• Ensuring all pre‑ and post‑repossession notices are sent in accordance with local and state laws.
• Assigning vehicles to approved repossession agents, including tracking and follow‑up for timely location of the collateral.
• Ensuring proper file maintenance is placed on the account at the time of assigning the repossession and at the time the vehicle is repossessed.
• Disposing of repossessed collateral via auto auctions.
• Ensuring timely receipts of all proceeds of sale.
• Processing and collecting insurance claims and refundable contract premiums, including primary insurance, gap insurance, service contracts, and other sources of revenue on assigned accounts.
• Managing WSECU’s collateral portfolio while focusing on aging accounts within the repossession queues.
• Monitoring the results of all repossession agents, auctions, and insurance companies to ensure maximum recovery values for WSECU.
• Obtaining and negotiating flexible and attainable payment options for borrower(s). When needed ability to cross‑sell other Credit Union products for resolution.
• Maintaining a scorecard percentage of 85% or higher each month.

• Minimum two (2) years of financial institution experience.
• Minimum two (2) years of consumer collections experience.
• Minimum one (1) year of repossession and skip‑tracing experience.
• Knowledge of lending and financial regulations (FDCPA, FCRA, and SCRA).
• Tactful, effective communication skills—listening, speaking, writing.
• Ability to communicate information with emotional people in a positive and diplomatic manner over the telephone.
• Ability to form recommendations with clear and concise written support.
• Ability to calculate interest rates and percentages and to research and solve numeric discrepancies.

Competitive base pay: $27.25 – $40.88 per hour, dependent on relevant qualifications, plus an annual discretionary incentive plan and benefits package. The target starting pay for this position is $27.25 – $34.06 per hour, typically within the first half of the range.

• Location:
  
  330 Union Ave, Olympia, WA. Employees must reside and perform all work in the state of Washington.
• This is a work‑from‑home/hybrid position with the exception of occasional on‑site training, meetings and specific organization events.
• Working hours:
  
  Monday – Friday, 8:30am – 5:30pm. Full time, minimum 40 hours per week with scheduling flexibility to meet service needs for this non‑exempt position.
• Required:
  
  reliable, high‑speed home internet connection; private, confidential workspace away from distractions; suitable desk/surface and desk chair.

• Medical, Dental, Vision, and Life Insurance with premiums paid by WSECU.
• General leave and sick leave accrue for full‑time, and general leave accrue for part‑time.
• Paid holidays (11).
• Employer‑paid Long‑Term Disability and Employer‑paid Long‑Term Care (for full‑time).
• 401(k) with 8.5% contribution by WSECU, starting in the 1st quarter after 1 year of service.
• Paid Volunteer Leave.
• Tuition Assistance.
• Employee Assistance Program.
• Employee discounts.

We champion our employees’ unique differences because we believe diversity is critical to the success of our members and the communities we serve. We’re proud to provide a workplace based on equality and do not discriminate based on race, color, religion, creed, national origin, ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, or any other legally recognized protected basis under federal, state or local law.

Accommodations are available for applicants with disabilities.