Customer Service Representative​/Account Manager

Position: Customer Service Representative / Account Manager
Support profitable sales growth by managing quoting, order execution, and customer communication while delivering fast, accurate responses and driving follow-up on open opportunities.

This role is expected to operate with a high level of accountability, responsiveness, and ownership, contributing to a best-in-class customer experience.

Key Responsibilities Own day-to-day customer communication, ensuring timely and professional responses

Provide product knowledge, pricing, and order support to customers and internal teams

Generate accurate quotes and respond to customer inquiries in a timely manner

Track and follow up on open quotes to support conversion and order growth

Manage routine claims, balance inquiries, and order-related issues

Maintain accurate customer records and order data within company systems

Partner with outside sales representatives to support customer needs and close opportunities

Identify opportunities to move existing inventory, including SMO, by aligning with customer demand

Support overall team performance through collaboration, communication, and consistent execution

What Success Looks Like Timely and consistent quote turnaround

High level of responsiveness to customers and internal teams

Strong quote-to-order conversion support

Accurate order processing and issue resolution

Qualifications

Associate’s degree in business, marketing, communication, or equivalent experience

Strong communication and customer service skills

High attention to detail with strong organizational and multitasking ability

Ability to work effectively in a fast-paced environment

Team-oriented mindset with the ability to work cross-functionally

Proficiency with standard business software and systems

Wage and Benefits Hourly Wage = $26.44 - $36.06

Medical, Dental and Vision Plan
401(k) 100% match up to the first 4% of an employee’s own 401(k) contributions. The Company may also provide an additional discretionary contribution of 4% of your compensation (CORE). Company contributions are 100% vested.
10 vacation days per year
80 hours of sick leave per year

Life Insurance Long Term Disability8 Paid Holidays per year plus 3 floating holidays

Employee Assistance Program Safety Reimbursement Program Health & Wellness Reimbursement Program Employee Recognition Program after 5 years

Employee Product Discounts Simpson Door Company is committed to providing all applicants and employees with equal access to employment opportunities, regardless of sex, race, age, color, national origin, disability, pregnancy, religion, genetic information, sexual orientation, transgender status, gender identity, marital status, veteran status, or any other characteristic protected by federal, state, or local law. Persons with disabilities needing assistance in the application process, or those needing this job announcement in an alternative format may contact
#J-18808-Ljbffr