Dispatcher, Customer Service​/HelpDesk

Lab Corp is seeking a Dispatcher to join our team as Hybrid support for our Western Washington logistics team in Seattle, WA.

Work Schedule: Monday, Tuesday, Thursday, Friday, 9:00am - 7:30pm (4x10)

• Utilize route management software to schedule, coordinate and dispatch specimen pickups
• Manage high volume email/phone traffic to coordinate resources (employees, vendors, etc.)
• Responsible for specific service area to ensure best possible solutions for client
• Achieve location productivity and expense targets while meeting customer expectations
• Ensure a balance between customer response time, accuracy and cost/productivity targets
• Follow standard procedures for field requests for service and dispatching calls
• Problem solve and provide potential resolutions for any specimen related issue
• Utilize multiple databases to process requests and inquiries
• Performs a variety of administrative/clerical duties as needed

• High School Diploma or equivalent

• 6 months or more previous dispatcher experience

• Strong computer computer skills
• Strong attention to detail and organizational skills
• Ability to problem solve customer issues
• Able to lift up to 50 lbs.
• Flexibility to work overtime as needed
• Exceptional customer service
• Strong communication skills; both written and verbal
• Ability to work independently or in a team environment
• Comfortable working under minimal supervision

$21.52 to $32.88 per hour

Regular, full-time or part-time employees working 20 or more hours per week are eligible for comprehensive benefits including:
Medical, Dental, Vision, Life, STD/LTD, 401(k), accrue up to 18 days of Annual Leave per year (includes 8 holidays) and Sick Leave (0.0333) hours of sick leave for each hour of work) capped at 64 hours per year, Tuition Reimbursement and the Employee Stock Purchase Plan.

Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic.

Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.