Ambassador, Customer Service​/HelpDesk, Customer Service Rep

Benefits

FREE Medical/Dental/Vision (Spouse and dependent coverage is also available at low rates and reasonable deductibles)

FREE Short-Term Disability, Life and Accident Insurance

FREE uniform dry cleaning services

$1 per hour shift differential

Paid Time Off & Paid Holidays

Floating holidays

401(K) Retirement Program (match up to 4%)

Tuition Reimbursement

Team Member Assistance Program (The Team Member Assistance Program (EAP) provides our team members and their eligible dependents with confidential access to short-term, professional counseling and legal services at no additional cost.)

Team Member Awards and Incentives (perfect attendance awards and yearly service awards)

Flex spending and Dependent care spending

Periodic Team Member contests and giveaways

Team Member dining and gift shop discounts

Note: Benefits of Working at Nisqually Red Wind Casino Include

• FREE Medical/Dental/Vision (Spouse and dependent coverage is also available at low rates and reasonable deductibles)
• FREE Short-Term Disability, Life and Accident Insurance
• FREE Meal during shift
• FREE gaming license renewals
• FREE uniform dry cleaning services
• $1 per hour shift differential
• Paid Time Off & Paid Holidays
• Floating holidays
• 401(K) Retirement Program (match up to 4%)
• Tuition Reimbursement
• Health & Wellbeing Reimbursements
• Team Member Assistance Program (The Team Member Assistance Program (EAP) provides our team members and their eligible dependents with confidential access to short-term, professional counseling and legal services at no additional cost.)
• Team Member Awards and Incentives (perfect attendance awards and yearly service awards)
• Flex spending and Dependent care spending
• Career advancement opportunities
• Periodic Team Member contests and giveaways
• Team Member dining and gift shop discounts

To assist guests with all Club Red related transactions and sell the benefits of Club Red membership while delivering exceptional guest service in a positive and hospitable atmosphere.

To enhance continued economic viability and quality of life for the Nisqually Indian Tribe, our Team Members, and the neighboring communities.

Creating Incredible Experiences.

Integrity, Communication, Accountability, Respect, Teamwork.

As representative of the Nisqually Red Wind Casino Players Club, interacts with players to explain, sell, and administer program benefits, utilizing the Casino player tracking system. Enters data, welcomes new guests, explains Club Red Program and promotional activities, issues players club cards to guests, prepares various system generated coupons, and executes promotional activities and paperwork, and assists with special events and other marketing tasks as assigned.

Complies with all casino policies and procedures, internal controls, standard operating procedures and Tribal Gaming regulations pertaining to class III work areas, in addition to Club operations.

Required Skills, Knowledge, And Behavior

• Previous customer service experience.
• Excellent guest service skills and possess a positive attitude.
• Excellent verbal and written communication skills.
• Ability to work without direct supervision.
• Ability to multi-task and work efficiently.
• Ability to safeguard confidential information.
• Basic computer skills and knowledge of operating basic office equipment.
• Demonstrates honesty in the workplace.
• Pass NRWC pre-employment testing.
• Ability to work all shifts including weekends and holidays.
• Ability to obtain a Class III Gaming License.

• At least 6 months of related experience in front-line guest contact position.
• Ability to problem solve.
• Excellent interpersonal skills.
• 6 months related gaming experience.

• Ability to stoop, reach, squat, push, pull, and lift at least 50 pounds.
• Ability to sit, stand or walk for extended periods of time.
• Manual and finger dexterity for operation of personal computer and routine paperwork.
• Ability to tolerate a smoke-filled environment.

• Provides excellent guest service, in a busy, fast-paced casino environment.
• Reviews and is responsible for understanding and being able to explain…