Veterinary Receptionist - Olympia, WA

Who we are

South Bay Veterinary Hospital is Hiring an Experienced Client Service Representative!

Role:
Client Service Representative (CSR) / Veterinary Receptionist
Status:
Full-time
Salary: $18.50–$19.50 per hour, based on experience

Schedule:

4-day work week with rotating Saturday shifts

Financial Rewards that Grow with You:
Competitive pay, 401(k) matching, tuition support, and referral bonuses

Wellness & Peace of Mind:
Comprehensive medical, dental, and vision coverage with supplemental options; up to three weeks of paid parental leave; generous PTO; and employee discounts

Professional Growth & Recognition:
Quarterly team bonuses, continuing education allowance, and uniform allowance

Lifestyle Perks You’ll Appreciate:
Six paid holidays and an Employee Assistance Program

South Bay Veterinary Hospital is ready to welcome an experienced Client Service Representative to our fantastic team. We believe in a "better together" philosophy where every team member's ideas, perspectives, and contributions matter. We value collaboration, celebrate individuality, and encourage our team members to enjoy a fulfilling life both inside and outside the hospital.

If you're looking for a veterinary practice where teamwork, positivity, and exceptional client service are at the heart of everything we do, we'd love to meet you.

• Supportive, collaborative team culture built on mutual respect
• Leadership that values your ideas and encourages growth
• 4-day work weeks that support work-life balance
• Rotating Saturday schedule
• Opportunities for mentorship and professional development
• Occasional coffee runs, ice cream parties, and team meals
• A workplace that celebrates individuality and authentic personalities
• The opportunity to make a meaningful impact on pets, clients, and the community

• Welcome clients and patients with warmth, professionalism, and compassion
• Schedule appointments and manage client communications
• Answer phones and provide exceptional customer service
• Support patient care by ensuring a smooth client experience from check-in to check-out
• Maintain accurate records and support daily hospital operations
• Collaborate closely with doctors, technicians, and fellow support staff
• Help create a positive, efficient, and welcoming hospital environment

• Previous client service or veterinary reception experience preferred
• Strong communication and interpersonal skills
• Positive attitude and team-oriented mindset
• Ability to multitask and stay organized in a fast-paced environment
• Compassion and empathy for clients, patients, and coworkers
• Confidence in taking ownership of responsibilities and seeing tasks through
• Commitment to learning, growing, and supporting others' success

• Flexibility that supports a healthy work-life balance
• Employee benefits that strengthen both body and mind
• Mentorship and support as you grow your career
• A culture that values teamwork, positivity, and mutual respect
• Opportunities to share your knowledge and learn from others
• A team that believes work should be meaningful and enjoyable

• A flexible approach to compensation that will reflect your skillset and future performance
• 401(k) matching & Roth Retirement Savings Plan
• Flexible Spending Account (full-time only)
• 529 Savings Plan
• Tuition Support Program (full-time only)
• Referral bonus program

• Health Insurance, including medical, dental, and vision (full-time only)
• Supplemental insurance, including accident, critical illness, hospital, short and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
• Up to three weeks of full pay for the birth or adoption of a child (full-time employees only; available after one year of service). In states with paid family leave programs, this benefit does not apply.
• Sick Time / Paid Time Off
• Free/discounted lab work for all employee pets
• Pet discounts on services and products
• Pet food discount…