Veterinary Receptionist - Olympia, WA

Chambers Prairie Animal Hospital is looking for a Client Service Representative!

Role: Client Service Representative
Status: Full-time
Salary: Starting at $17.50 per hour, depending on experience
Schedule: Tuesday through Saturday, 9 am-6 pm; no nights, on-call shifts, or holiday hours

Benefits Highlights

Financial Rewards that Grow with You: Competitive compensation, 401(k) matching, Roth retirement savings, and referral bonuses
Wellness & Peace of Mind: Medical, dental, and vision insurance, supplemental coverage, paid time off, and employee wellness support
Professional Growth & Recognition: Quarterly Team Rewards Bonus Program, continuing education allowance, and opportunities for professional growth
Lifestyle Perks You'll Appreciate: Six paid holidays, Employee Assistance Program, employee discounts, no nights or on-call shifts, and a positive clinic culture that celebrates your unique awesomeness

Looking for a veterinary team where great client service, teamwork, and a little personality all belong together?

Chambers Prairie Animal Hospital is a team-oriented, four-doctor practice looking for a friendly and organized Client Service Representative to join our crew of passionate professionals. We believe in a “better together” philosophy, and that mindset shapes the way we care for our patients, support our clients, and show up for one another every day.

Our Client Service Representatives are an essential part of the hospital experience. You’ll help welcome clients, coordinate appointments, manage communication, and keep the front desk running smoothly while creating a warm and supportive environment for pets and their people.

If you enjoy helping others, love animals, and thrive in a busy setting where teamwork matters, we’d love to meet you.

Why You'll Love It Here

• Join a collaborative four-doctor veterinary practice
• Work with a team that believes we’re better together
• Be part of a positive clinic culture where your individuality is celebrated
• Build lasting relationships with clients and their pets
• Work in a role where your communication skills make a difference every day
• Enjoy no nights, on-call shifts, or holiday hours
• Receive support through professional development and continuing education
• Work alongside teammates who ask for help and offer it freely
• Be part of a workplace that values empathy, positivity, and mutual respect
• Enjoy a healthy approach to work-life balance
• Tolerate — and hopefully enjoy — plenty of puppy kisses and kitty headbutts
• Make a meaningful contribution to the daily success of the hospital

What You'll Do

• Greet clients and their pets with warmth, professionalism, and a friendly attitude
• Serve as a primary point of contact for clients in person and by phone
• Answer incoming calls and respond to client questions
• Schedule appointments and coordinate the hospital calendar
• Help manage client inquiries and route medical concerns appropriately
• Check clients and patients in and out for appointments
• Maintain accurate client and patient records
• Update information within the hospital’s practice management system
• Assist with billing and payment processes
• Help coordinate veterinary services, procedures, and follow-up needs
• Communicate hospital policies, scheduling information, and service details clearly
• Support veterinarians, technicians, and assistants as needed
• Maintain confidentiality of client and patient information
• Provide empathetic support during sensitive or emotional conversations
• Maintain a clean, organized, and welcoming reception area
• Support teammates and contribute to an efficient front-desk workflow
• Help create a positive experience for every client and patient

What You'll Bring

• High school diploma or equivalent
• Previous customer service or office experience is preferred but not required
• Strong verbal and written communication skills
• Excellent interpersonal abilities
• A friendly, approachable, and professional demeanor
• Strong organizational and time-management skills
• The ability to multitask effectively in a fast-paced environment
• Careful attention to detail
• Comfort using computers and basic office technology
• A genuine love for animals and desire to help pet owners
• Compassion and empathy for clients, coworkers,…