DSHS HCLA WA Cares Learning System Program Manager

WA Cares Learning System Program Manager

The WA Cares Fund (WCF) is a first‑in‑the‑nation social insurance program, created by the Legislature to provide affordable long‑term care insurance coverage to all working Washingtonians. This program is one of the latest examples of why Washington State is a national leader in long‑term care policy. Our team is the first point of contact for the program and helps Washingtonians understand this new benefit.

• Lead the development, implementation, and ongoing management of statewide policy and procedural frameworks governing the WCF training system
• Facilitate cross‑functional collaboration
• Evaluate statewide learning operations, identify systemic gaps and operational risks, and implement sustainable process improvements
• Lead strategic continuous improvement initiatives
• Direct the configuration and optimization of Washington State Learning Center (WSLC) functionality
• Ensure learning technologies are effectively leveraged to support enterprise‑wide training delivery, tracking, reporting, and compliance monitoring
• Lead development and administration of statewide learning evaluation and feedback mechanisms
• Develop strategic recommendations for leadership related to learning effectiveness, operational efficiencies, compliance outcomes, workforce readiness, and system enhancements
• Lead statewide governance and operational oversight of the WCF training materials repository and associated content management practices
• Ensure learning materials across delivery platforms comply with DSHS accessibility requirements and statewide training standards

• Master’s degree or higher in a Social Science, Health Science, Curriculum Development or Education, Business, or Information Systems AND at least three years of professional experience in training, education, or related program management, including at least two of the following areas:
  • LMS administration or management of a similar learning technology platform
  • Data analysis, reporting, or working with databases to inform program decisions
  • Process improvement, lean methodologies, or systems thinking applied to program or operational workflows
  • Project or program management in a complex, multi‑partner environment
  • Coordination across multiple partners, cross agency teams, or statewide initiatives
  • Knowledge of or experience applying accessibility standards (WCAG) or conducting accessibility audits
  • Knowledge of adult learning principles and best practices and their practical application
  • Policy writing, development, or procedure documentation
• Or a bachelor’s degree in a Social Science, Health Science, Curriculum Development or Education, Business, or Information Systems AND at least five years of professional experience in training, education, or related program management, including at least two of the above areas. Professional experience as described may substitute for four years of required educational requirements.

• Knowledge of or experience working within social service agencies or state or government administration
• Familiarity with SharePoint or similar intranet/document management platforms
• Experience with specific LMS platforms such as Sum Total or similar enterprise systems
• Training delivery, facilitator, or instructional design experience
• Ability to quickly adapt to new and emerging technologies
• Experience with continuous improvement frameworks such as Lean or Six Sigma
• Understanding of accessibility auditing practices and tools
• Experience evaluating and accessing learning outcomes and program effectiveness

Join us in shaping the future of long‑term care and making a difference in the lives of Washingtonians.

Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information.

Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725‑5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7‑1‑1 or 1‑800‑833‑6384. E-Verify is a registered trademark of the U.S. Department of Homeland Security.