Court Technology Educator

Bring Your Creativity to Washington’s Court Technology Education!

The Washington Administrative Office of the Courts (AOC) is searching for a detail-oriented, creative, and enthusiastic Court Technology Educator to join our Court Education team. If you enjoy making technology understandable, engaging, and empowering for learners, this role offers the chance to shape meaningful learning experiences across the Washington State court community.

In this position, you’ll design, develop, deliver, and continually enhance technology focused court education for both internal staff and external partners. Your work will reach people statewide, helping them navigate and apply court technologies with confidence and ease. You’ll collaborate with subject matter experts, education committees, and colleagues who share a passion for delivering high‑quality learning. Together, you’ll transform real‑world court needs into education that is clear, accessible, and impactful.

Reporting to the Court Education Services (CES) Manager or Supervisor, you’ll contribute to curriculum creation, instructional design, the development of modern training tools, and responsive customer support. While the role is non‑supervisory, it is highly collaborative and gives you the freedom to innovate. Whether developing eLearning modules, leading workshops, designing conference content, creating demos, or hosting webinars, you’ll have the opportunity to bring creativity and purpose to every project.

This is a role for someone who loves blending technology with education, who finds energy in problem‑solving and collaboration, and who believes that great learning can strengthen the courts’ ability to serve the public. If you’re excited to make court technology approachable and join a team committed to empowering learners, you’ll thrive here.

AOC requires employees to reside in Washington State. If you are invited to an interview and currently reside outside of Washington State, seek more information about residency requirements from the AOC hiring manager for this recruitment. This position requires you to be in the office at least two days per week.

• Conduct analyses to define educational goals, learning objectives, system workflows, and appropriate delivery methods.
• Design and develop in‑person and online training with subject matter experts, including advanced technical and judicial education.
• Create and maintain standardized instructional resources such as manuals, exercises, tutorials, presentations, demos, and job aids.
• Develop release notes, technical documentation, help files, reference guides, and customer‑service knowledge base content.
• Deliver training webinars and instruct judicial staff—virtually and on‑site—on software applications, policies, and procedures.
• Evaluate learning effectiveness, respond to advanced help‑desk inquiries, and provide Tier 2 customer support.
• Collaborate with developers, testers, analysts, liaisons, and product owners to ensure educational content aligns with system functionality and business needs.
• Perform other duties as required.

A combination of education and experience demonstrating a working knowledge and global understanding of education methodology may substitute for education and/or experience requirements. Directly relevant experience will still be considered even if the years of required experience are not met.

• Bachelor’s degree in education or closely related field.
• AND Three (3) years of progressively responsible related experience in the design and delivery of adult education.
• OR Three (3) years of progressively responsible related experience in the Washington State courts, responsible for training court staff.

Must be willing to travel. The position may require periodic travel to support programs in various parts of the state for up to one week at a time.

• Delivers exceptional customer service, consultation, and educational support while maintaining positive relationships with stakeholders.
• Designs and delivers effective curriculum and learning experiences using sound adult education principles and accessibility standards.
• Demonstra…