Multimedia Content Creator - Management Analyst 4

Multimedia Content Creator (Management Analyst
4)

The Department of Revenue's Customer Experience and Communication (CEC) Division is a team of creative collaborators and idea generators who are excited to come to work every day and make a difference. If you can think quickly on your feet, have a real passion for video and design, and want to grow the brand of a customer-centric organization, then this Multimedia Content Creator (Management Analyst
4) position is for you! This position supports Revenue's vision and mission, as well as the CEC customer experience goal to "Build relationships. Empower Success."

Revenue is a dynamic learning organization where you will experience a remarkable work-life balance, with amazing leadership and talented co-workers ready and focused on achieving the agency's goals. We value diverse perspectives and life experiences. We employ and serve people of all backgrounds, including people of color, immigrants, refugees, LGBTQ+, people with disabilities, and veterans. This unique culture of respect promotes a professional family of cohesive groups, maximizing potential through opportunity.

We offer a generous benefits package that includes defined benefit retirement plans; health, dental and vision coverage, deferred compensation plans, and, as a public service employee, you may also be eligible for student loan forgiveness. Flexibility and Location We value work-life balance and offer the convenience of hybrid remote and in-person work. This position is eligible for telework and flexible schedule options.

Some in-office days are anticipated during the onboarding process. This schedule will be based on in-person video needs, largely at our office in Tumwater, WA, and may change from week to week. All employees on this team are expected to be in the office once per month for division-wide meetings. Additional events, meetings, trainings, or other work in the office is scheduled in advance and are generally held at our office in Tumwater, WA.

The Multimedia Content Creator plans, develops, and leads the agency's strategic multimedia content creation, primarily video and digital content, which translates complex tax laws, policies, and public service program information into clear, accessible, and engaging materials for all audiences. Using data-driven content strategies and engaging multimedia storytelling, this position improves public understanding and compliance through effective communication. Some of the duties for this position include:

• Acts as agency videographer leading end-to-end multimedia video production, including planning, filming, editing, and delivering short-form and long-form video content for internal and external audiences.
• Ensures all video products communicate complex information clearly and align with organizational messaging, branding standards, plain language principles, and accessibility requirements.
• Analyzes audience data, engagement metrics, and subject matter expert (SME) input to create effective communication approaches.
• Designs and produces digital graphic assets that support multimedia storytelling across web, social media, and video platforms.
• Aligns content planning with organizational priorities and ensures messaging supports customer understanding and engagement goals.
• Ensures visual consistency, brand alignment, and accessibility compliance.
• Leads the agency's multimedia production program and digital asset systems by coordinating timelines, deliverables, and workflows to ensure efficient production and organized content management.
• Oversees multiple projects while maintaining quality, consistency, and alignment with organizational goals.
• Evaluates multimedia content performance using analytics tools and user feedback to measure effectiveness, identify trends, and recommend improvements.
• Uses data-driven insights to enhance future communication strategies and audience engagement.

The required qualifications are key competencies that have been successfully demonstrated through experience or education. To join our team, you must possess the following knowledge, skills, abilities, and competencies:

Demonstrated ability…