Keno​/Sportsbook Runner-Writer

Benefits of Working at Nisqually Red Wind Casino

• FREE Medical/Dental/Vision (Spouse and dependent coverage is also available at low rates and reasonable deductibles)
• FREE Short-Term Disability, Life and Accident Insurance
• FREE Meal during shift
• FREE gaming license renewals
• FREE uniform dry cleaning services
• $1 per hour shift differential
• Paid Time Off & Paid Holidays
• Floating holidays
• 401(K) Retirement Program (match up to 4%)
• Health & Wellbeing Reimbursement
• Team Member Assistance Program (The Team Member Assistance Program (EAP) provides our team members and their eligible dependents with confidential access to short-term, professional counseling and legal services at no additional cost.)
• Team Member Awards and Incentives (perfect attendance awards and yearly service awards)
• Flex spending and Dependent care spending
• Career advancement opportunities
• Periodic Team Member contests and giveaways
• Team Member dining and gift shop discounts

Provide exceptional service and value to our guests.

To enhance continued economic viability and quality of life for the Nisqually Indian Tribe, our Team Members, and the neighboring communities.

Creating incredible experiences.

Integrity, Communication, Accountability, Respect, Teamwork.

Process Keno and Sports book tickets for guests and assist in the understanding of how to play. Process Keno/Sports book tickets through a computerized system, call Keno games, mark numbers called and verify draw results. Assist guests with understanding sports betting terminology and betting options.

• Complete Title 31 requirements
• Basic math skills
• Pass NRWC pre-employment testing
• Must be able to obtain a Food Handlers Permit
• Ability to work all shifts including weekends and holidays
• Ability to obtain a Class III Gaming License

• Previous cash handling experience
• Previous front-line guest service experience

• Ability to bend, reach, push, pull, squat and lift up to 40 pounds
• Ability to stand and/or move around continuously during the assigned shift
• Manual and finger dexterity
• Ability to tolerate a noisy, smoke-filled environment

• Knowledge of departmental Guest Service Standards
• Knowledge of casino promotions
• Start Keno games, keep existing games intact and collect house revenues
• Understand, support and explain all Keno and Sports book content, promotions, betting events, and betting odds as expected
• Perform both Keno and Sports book runner and writer duties
• Introduce the oncoming runner to guests on the gaming floor
  
  Follow all Keno and Sports book rules in accordance with established Casino policies and procedures
• Operate wagering terminal and perform machine maintenance, including but not limited to loading new paper/tickets and keeping the area free of all debris
• Explain the rules and variations of betting at players’ request, answer players’ questions and assist them with the game/race in order to provide adequate customer service and promote betting activity
• Pays all winning bets according to proper odds, to ensure that winning players receive accurate payments
• Manage and maintain Keno/Sports book cash banks
• Ensure guests are utilizing the Reward Club card and ask for coupons
• Notify supervisor of any irregularities in guest play or transactions
• Perform other duties as assigned

Rev: 4/28/2023