Front of House Manager

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Part Time Management Washington Center, Olympia, WA, US

2 days ago Requisition

Salary Range: $20.00 To $20.00 Annually

Job Title:

Front of House Manager

Department: 05-Front of House

Reports To:

Event Services Director

Position Type:
Part-Time, non-regular FLSA Status: non-exempt

The Washington Center for the Performing Arts opened in 1985 from a belief that a regional performing arts center is fundamental to the cultural pursuits of our community and vital to a better quality of life. We have a diverse range of national and international touring artists, together with our artistic and community partners who call the Center “Home,” we serve all residents and visitors of Thurston County and beyond.

Located in the heart of downtown Olympia, the Washington Center has become a community gathering place, serving over 100,000 patrons each year and instilling a passion for the performing arts unique to the region. The mission of the Washington Center is to inspire audiences and artists alike, enriching the vibrancy of our community.

The Washington Center for the Performing Arts seeks a Front of House Manager who is passionate about community and committed to delivering exceptional guest experience. This role supports the organization’s mission by overseeing guest relations, volunteers, servers, bartenders, and other support staff while helping ensure a safe and welcoming environment.

The FOH Manager coordinates and oversees the smooth operation of all front-of-house activities at assigned events .

This is a Part-Time-Hourly, non-regular and non-exempt position, reporting to the Events Services Director. Due to the nature of our business, most shift will be during the weekend and evening hours, however, depending on the performance may also require day shifts.

This is an hourly, non-exempt position, starting at $20.00 an hour. Benefits to include Washington Sick pay.

• FOH Managers are thelead staff member on duty for events. They are the sole authority over event management and – in the event of an evacuation – the FOH Manager is responsible for implementing our evacuation plan in conjunction with Center staff, and department heads.
• FOH Managers are responsible for all life & safety matters occurring in front of the curtain, and work to maintain the physical safety and comfort of our audiences.
• FOH Managers are the primary contact for patrons, volunteers, event vendors, and “day of” event contacts for all events held at The Washington Center or other Center defined venues.
• FOH Managers coordinate all volunteer activity to ensure the smooth and efficient flow of people into and out of the theater and are responsible for maintaining the reasonable enforcement of house rules, egress, and other facility requirements.
• FOH Managers, working with the Director of Event Services, are responsible for gathering and familiarizing themselves with the necessary information for advance show planning and preparation.
• Communicate with guests using a clear, enthusiastic tone and body language always. Patrons interacting with our team should feel appreciated and welcomed through your actions.
• Distribute, collect, and balance tills and POS terminals for concessions and bar sales.
• Perform all duties in accordance with established safety procedures.
• Abide by cash handling policies of the Center.
• Be able to work a flexible schedule that may include weekends, nights and holidays.
• Make recommendations for improving the patron experience.
• Properly document show and incident reports for record keeping purposes.
• Perform light custodial duties such as cleaning restrooms, sweeping, mopping, changing out trash receptacles, and unclogging toilets/sinks.
• Be a confident and assertive communicator while maintaining a polite and professional demeanor.
• Maintain the security of the building, during and after performance.
• Other duties as…