Payments Analyst , II or III

As a Payments Analyst I, II, or III your role is pivotal in ensuring timely and accurate processing of various back office operational functions to ensure seamless execution and delivery of consumer and business payment services for WSECU members. In this role you’ll be providing phone, chat and email support to members and coworkers for operational, technical and service-related needs. You’ll be responsible for handling and following up to member and employee inquiries related to payment services.

You’ll be providing operational and technical support to internal and external members for ACH, Zelle, check processing, Mobile Deposit, Bill Pay, Peer to Peer P2P, Digital Currency, Wire Processing, GL Balancing, Loan Payments and oversight and maintenance related to our core processing system, Symitar. Ready to learn more!

• Delivering outstanding service and support through responsive, professional, and positive interactions with co-workers, members, vendors, and external parties via phone, email, chat, and SharePoint.
• Building and maintaining strong working relationships across the organization to foster collaboration, support team objectives, and respond positively to departmental and organizational changes.
• Exhibiting a high level of integrity while maintaining confidentiality and safeguarding sensitive member, employee, and organizational information.
• Contributing to forward-thinking initiatives that improve operational accuracy, efficiency, risk management, and the overall member experience.
• Effectively managing inbound calls, emails, and service requests while balancing competing priorities and directly assisting members and credit union business lines.
• Performing general ledger (GL) balancing, reconciliation, and research functions related to payment operations, ensuring timely resolution of discrepancies and maintaining a high degree of accuracy.
• Performing a variety of support, maintenance, monitoring, and operational tasks to ensure the effective delivery of Payment Systems Department functions and services.
• Proactively prioritizing, reprioritizing, and adjusting daily workflows and responsibilities based on changing business needs, operational demands, deadlines, and emerging issues.
• Demonstrating exceptional attention to detail and accuracy when processing transactions, balancing accounts, reviewing reports, maintaining records, and resolving exceptions.
• Participating in business line networks, user groups, and cross-functional initiatives while upholding credit union standards for information sharing and collaboration.
• Identifying opportunities to improve processes, increase efficiencies, and enhance controls within department operations, partnering with leaders to evaluate and implement solutions when feasible.
• Pursuing ongoing personal and professional development opportunities to maintain industry knowledge, strengthen technical expertise, and support team and organizational objectives.
• Exercising sound judgment, critical thinking, and independent problem-solving skills to research issues, mitigate operational risk, and support effective decision-making.

• Competitive pay for Payments Analyst I: $21.50 - $32.25 per hour, dependent on relevant qualifications plus an annual discretionary incentive plan
• The target starting pay for this position is $21.50 - $26.87 per hour, typically within the first half of the range. Actual offers will be based on individual qualifications relevant to the role and will not take an applicant’s pay history into account.
• Minimum of two (2) years’ experience in a financial institution with preference given for experience in a back office operating area
• Minimum of two (2) years’ experience in…