Permit Technician II

The salary range for this position is: $4,446 – $5,914 monthly.

Community Planning and Economic Development (CPED) Department is seeking a highly motivated Permit Technician II to join our Building Development Center (BDC) team. The Permit Technician II will report to the Building Development Center Supervisor and serves as a primary customer service representative for CPED. This is a front‑line position and is not eligible for telework.

The work of a Permit Technician II in Community Development directly impacts the everyday lives of our residents. We are seeking a candidate who will bring a positive attitude and excellent customer services skills to serve the community of Thurston County.

• Provides customer service to community members visiting the Building Development Center.
• Provides general permitting information to the public on development related requirements and regulations in person, by phone, and email.
• Reviews development proposals for completeness and enters a variety of application types into a permit tracking system. Application types include, but not limited to, building applications, septic permit applications, and land use applications.
• Distributes applications to community members and explains the permitting process and routine regulations using established codes and processes.
• Utilizes the permit tracking database to obtain permitting information and provide status of projects.
• Research questions and complaints and works with other departments involved to identify solutions.
• Communicates both verbally and in writing while maintaining respectful working relationships with other team members, departments, contractors, and the public.
• Computes and receives appropriate fees using a permit database (cash, check, or charge).
• May perform any of the duties assigned to the Permit Assistance Technician I.

For a full description of essential functions, please see the Permit Assistance Technician II classification description.

• Work Environment – You will be working at the front counter of the Building Development Center. The office is typically quiet. You will be primarily sitting at the desk.
• Schedule
  - Monday to Friday 8:00 AM - 4:30 PM. In person. No telework is available for this position.
• Travel Requirements
  - Occasional travel may be required to attend meetings or trainings.
• Customer Interactions
  - Daily interactions with customers and Thurston County staff, primarily in-person. May interact with customers and Thurston County staff via phone, video, and email.

• High School Diploma or GED.
• Two years of progressively responsible office experience working in the areas of building, land use, environmental health work or closely related area, with an emphasis on public contact.
• Ability to utilize the personal computer and related software packages to perform word processing, information retrieval, and tracking.

• Previous customer service work experience and techniques.
• Ability to work independently.
• Ability to use Microsoft Office products such as Outlook, Word, and Excel.
• Previous experience using a computer database is desired.
• Ability to read maps and use the County’s Geo Data map interface.

• Work-Life Balance:
  We are committed to ensure that our staff experience the reward of public service, while also sustaining a routine that suits each individuals’ lifestyle.
• Plan For Your Future:
  As a member of our team, you will enjoy great employee benefits, including a retirement plan, pre-tax savings accounts, as well as comprehensive health care and dental/vision care for you and your family.
• Paid Leave:
  Full‑time regular employees earn paid vacation in addition to paid holidays.
• Robust Training Program:
  Employees are encouraged to attend County paid training to help them further their career, learn new skill sets, and stay on top of emerging trends in our industry. We also encourage our staff to participate in professional organizations and attend conferences.
• Flexible Work Schedules:
  Some of the options that employees may take advantage of include alternative or compressed schedules and/or remote working.
• Deferred Compensation:
  The County offers…