Functional Program Analyst

Position: Functional Program Analyst 3
This recruitment will remain open until August 3, 2026
. The agency reserves the right to make a hiring decision at any time after the initial screening date on July 27, 2026
. It is in the applicant's best interest to submit materials as soon as possible.

Make a Difference:
Protect Consumers & Join Our Dynamic Team!

The Office of the Insurance Commissioner (OIC) seeks a qualified individual for the Functional Program Analyst 3 (FPA3) position. This role is within the Consumer Protection (Consumer Advocacy) Division and is based out of our Tumwater Office.

We are an employer of choice! Here's why:

• Meaningful work
  :
  Ensure a healthy insurance market & protect Washington consumers.
• Impactful career
  :
  Make a daily difference in the lives of countless Washingtonians.
• Small agency, big opportunities
  :
  Gain a holistic understanding of our mission and build strong relationships with colleagues.
• Diversity, equity, and inclusion: OIC is committed to ensuring that all employees enjoy a respectful, safe, and supportive working environment - by fostering the inclusion of people from all backgrounds, cultures, and attributes.

About the Position

Every day, Washington consumers rely on insurance to protect what matters most-their health, homes, businesses, and financial security. When questions arise or claims don't go as expected, our Consumer Advocacy team is there to help. At the Washington State Office of the Insurance Commissioner
, we protect consumers, the public interest, and our state's economy through fair and efficient regulation of the insurance industry. If you're passionate about solving complex problems, helping people navigate challenging situations, and making a meaningful difference in your community, this is an opportunity to put those skills to work.

As a Functional Program Analyst 3 with the Consumer Advocacy Program
, you'll serve as a trusted advocate for consumers by independently investigating insurance complaints, interpreting insurance laws and regulations, and working directly with insurance companies to ensure fair treatment. You'll combine analytical thinking, sound judgment, and exceptional communication skills to resolve disputes, educate consumers about their rights and coverage, and help hold insurers accountable when laws or regulations have not been followed.

Every case presents a new opportunity to make a real impact in someone's life.

This is more than a customer service role-it's an opportunity to be part of a mission-driven team committed to fairness, accountability, and public trust. Whether you're resolving complex complaints, educating the public through our Consumer Hotline, or contributing to agency initiatives that improve consumer protections, your work will help strengthen confidence in Washington's insurance marketplace while making a lasting difference for the people we serve.

This recruitment may be used to establish a qualified pool of candidates for Functional Program Analyst 3 vacancies in the next sixty days.

This is a Washington General Service position. The monthly salary range for this position is $5,240 - $7,044.

Benefits & Perks

• Comprehensive benefits package:
  Health, dental, vision, retirement, paid leave (vacation, sick, etc.) and much more!
• Supportive work environment:
  We value diversity, professional growth, and collaborative atmosphere.
• Wellness programs:
  Invest in your well-being with on-site resources and initiatives.
• Work-life balance:
  Flexible schedules with telework opportunities.
• Public service fulfillment:
  Contribute to a cause that matters and feel the satisfaction of serving the public good.
• Training & Development:
  Continuously learn and grow with tuition reimbursement, Public Service Loan Forgiveness, and other programs.
• Free parking (Tumwater) & Public transportation pass (Thurston County):
  Save on commuting costs.
• And more! Explore our website for additional benefits:

The duties of the position include but are not limited to:

• Independently investigate and resolve consumer complaints involving licensed insurance companies by researching facts, analyzing policies, and applying Washington insurance laws and regulations.
• Advocate on behalf of consumers by working…