Driver and Vehicle Investigator (I1

We are dedicated to growing a culture of belonging through our values:

Respect | Trust | Diversity | Inclusion | Equity

At the
Department of Licensing (DOL)we recognize the importance of work life harmony and strive to create a culture where employees feel valued and respected. Our employees are trusted and encouraged to be a part of process improvements that impact their work, create value for our customers and help build trust in our government.

Our Programs and Services Division (PSD) is recruiting for a fact-finding Investigator for their Driver and Vehicle Investigations team!

As one of the most visible state agencies and the second-largest revenue generator in Washington State, we engage with over 6 million residents each year and collect nearly $3 billion in taxes and fees. We understand that our services are vital to the daily lives of our customers, enabling them to live, work, drive, and thrive. We take this responsibility to heart and are dedicated to providing equitable and meaningful access to our services for every resident.

Are you enthusiastic about researching and gathering evidence? If so, keep reading!

As a Driver & Vehicle Investigator, you will conduct routine investigations involving licensing fraud by using your established investigative techniques to gather, analyze, and interpret evidence and legal documents. You will prepare clear, thorough investigative reports that are peer reviewed for accuracy, consistency, and compliance with established requirements while also conducting peer reviews of investigative reports prepared by your colleagues. In this role, you will play an important role in protecting the integrity and reliability of our agency’s records.

• Prepare accurate and thorough investigative reports.
• Review and evaluate case information and supporting documentation to ensure completeness and accuracy of assigned investigations.
• Identify possible identity theft, identity fraud, and data error in the facial recognition system and update and maintain accurate records in accordance with established procedures to support case resolution and assignment.
• Assist business partners and customers regarding explanation or interpretation of agency programs, policies, procedures, WACs, RCWs, and management decisions.
• Respond to law enforcement and other governmental agencies’ requests for records and information in accordance with applicable federal and state laws.

One (1) year of experience with a state or governmental agency, criminal justice agency, armed forces investigative agency, private organization, or investigating personal backgrounds, unfair/deceptive business practices, or other directly related field to include:

• Researching records and developing case files
• Gathering, preserving, and presenting documentary evidence
• Obtaining statements of fact, depositions, or confessions
• Establishing proof of facts and evidence sufficient to be used in a court or administrative hearing.
• Writing clear and concise investigative reports chronologically.

OR

Two (2) years of college-level course work with emphasis in law or one of the criminal justice disciplines or directly allied field.

• Two (2) years of experience operating web and computer-based software programs to input, access, retrieve and review information pertinent to investigative processes as well as write documents, send emails and edit spreadsheets.

• One (1) year of experience researching, analyzing, interpreting, and explaining Code of Federal Regulations (CFR), RCWs, WACs, state and federal laws, rules, regulations, statutes, policies, and applying relevant work experience to customers and business partners.

• The ability to:

  • Understand and follow agency values of respect, trust, diversity, equity, and inclusion through behaviors, and decisions.

  • Promote and support a respectful, equitable, and inclusive workplace for all employees.

  • Promote and support respectful, equitable, and inclusive delivery of services to customers.

  • Take action to learn and grow.

  • Take action to meet the needs of others.

• Experience applying facial comparison techniques to…