Call Taker - Communications Officer Assistant Perm

Title – Call Taker

Classification – Communications Officer Assistant

Job Status – Full-Time / Permanent

WDFW Program – Enforcement Program – WILDCOMM Dispatch Center

Duty Station - Olympia, Washington – Thurston County

* Please note this role is an office-based position.

Learn more about being a member of Team WDFW!

WDFW Police Truck – Photo Credit: WDFW

The primary role of the Communications Officer Assistant (Call Taker) is to answer emergency and non-emergency calls from the public. Communications Officers are required to multi-task to facilitate prompt response to incidents involving dangerous wildlife threatening public safety. Additional duties require customer service and referral to achieve compliance with laws relating to fish and wildlife, providing responsive public service, promptly resolving human-wildlife interaction conflicts, and forming partnerships with the public and peer agencies.

This is an opportunity to obtain a working understanding of the Fish and Wildlife Agency, Enforcement Program, and Communications Center while serving your community.

The optimal applicants excel in team collaboration, working in a fast-paced environment, and maintain incredible attention to detail.

We are seeking a candidate with demonstrated talent representing WDFW values of Accountability, Service, Professionalism, Integrity, Respect, and Empathy.

Among the varied range of responsibilities held within this role,

• Provide general information and referral services to public requests regarding Hydraulic Project Approval (HPA), interpretation of rules and regulations, Problem Wildlife Conflict Specialists, Wildlife Control Operators, wildlife rehabilitation, Hunter Education, regional agency contacts, etc.
• Explain information using language that meets diverse audience needs and emphasizes key points clearly and concisely.
• Actively listen to others, giving full attention, paraphrasing what others have said, asking clarifying questions, and taking the time to understand the information.
• Use call control skills to pull the needed information from callers.
• Analyze, troubleshoot, consult, and document Enforcement calls for service.
• Apply telecommunicator skills to quickly assess and determine the proper course of action to provide the most efficient and appropriate response during mission critical situations.
• Complete multiple tasks and technologies simultaneously, dealing effectively with interruptions and changes in priorities.
• Work with other law enforcement agencies and communication centers.
• Assist Communication Officers (Dispatchers) as requested.

• Entering and updating calls for service into the Records Management/Computer Aided Dispatch (CAD) system
• Perform inquiries and interpret information from law enforcement sensitive databases including the A Central Computerized Enforcement Service System (ACCESS), court databases such as District and Municipal Court Information System (DISCIS) and Superior Court Management Information System (SCOMIS), Driver and Plate Search (DAPS) via Department of Licensing, internal WDFW Police databases such as Spillman and interpret information obtained from the National Crime Information Center, Washington Crime Information Center, Law Enforcement Information Exchange, Department of Licensing, and other applicable databases.
• Accurately enter alphanumeric data into the Records Management/CAD system and other computer programs.
• Use computer hardware and software to access, process, retrieve, and enter/update information according to the demands of assignment.
• Operate VoIP…