Program Quality Analyst

Program Quality Analyst page is loaded## Program Quality Analyst locations:
Olympia, WAtime type:
Full time posted on:
Posted Todayjob requisition :
REQ
- ** Job Description
**** UW MEDICINE**
- ** Enterprise-Wide Revenue Cycle Operations
** has an outstanding opportunity for a
** PROGRAM QUALITY ANALYST
**** Work Schedule
** 100% FTEDAYS - May also work off hours and weekends

Fully remote, but may be required to participate in onsite events, audits, workflow reviews, training, or implementation activities

On-Call coverage (7x24), as assigned
** POSITION HIGHLIGHTS
** The Quality Analyst plays a critical role in safeguarding UW Medicine’s financial integrity, regulatory compliance, and operational consistency
** DEPARTMENT DESCRIPTION
** Enterprise Wide Revenue Cycle Operations supports all of UW Medicine Patient Access, Hospital Billing, Finance and other related operations that use Epic software and Accu Reg.
** PRIMARY JOB RESPONSIBILITIES
*** Quality audit development, change management compliance, and end-user adoption requiring expert knowledge of ERCs workflows
* Analyst performs analysis of audit results and system issues, documents potential root cause analysis, recommends mitigation and training enhancements, documents findings and potential specifications for corrective action, and works with operational personnel to ensure end-user adoption and compliance
* Analyze business processes and procedures with a focus on workflow enhancement opportunities to ensure the system tools are maximized for business use
* Identify opportunities for training enhancements based on quality trends
* Design, maintain, and execute standardized audit protocols for various ERC workflows
* Identify root causes or errors, trends, systemic risks, and recurring quality issues impacting performance and compliance and propose workflow/process changes to improve outcomes
* Provide supportive and positive mechanisms for reporting issues, and facilitate reporting of suggestions for system improvements
* Perform regression-style validation following system, workflow, or policy changes
* Serve as a liaison between BSIQT and ERC operational teams to support quality review, post-implementation validation, and assessment of workflow changes
** REQUIRED QUALIFICATIONS
*** Bachelor's degree in Business, Healthcare Administration, Information Systems, or related field, or equivalent combination of education and experience.
* At least four (4) years in ERC positions as a lead or other similar position where analysis and problem solving skills have been demonstrated
* Working knowledge of Epic Grand Central, Prelude, Referrals, Cadence, Epic customer tools, hospital and physician billing systems, and other hardware and software systems related to Revenue Cycle.
* Demonstrated experience conducting operational audits, quality reviews, or compliance assessments.
* Proven ability to perform root cause analysis, document findings, and develop actionable recommendations.
* Strong written and verbal communication skills, including the ability to present quality findings to leadership.
* Proficiency in Epic modules (Cadence, Prelude, Grand Central, Auth-Cert, Medical Records, Coding, Customer Service tools, and billing for both physician and hospital) and revenue cycle reporting tools.
* Epic certification in one or more revenue cycle or patient access modules.
* An equivalent combination of education and experience may substitute for stated requirements
** ABOUT UW MEDICINE – WHERE YOUR IMPACT GOES FURTHER
** UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the publicby advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals.

All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare…