Guest Experience Supervisor

As a Guest Experience Supervisor at Aramark, you will lead front-line teams to deliver outstanding hospitality within our accommodation and food service operations. You'll supervise daily guest-facing activities, ensure service standards and safety protocols are met, and respond to guest needs with urgency and professionalism. In this role, you will train and coach staff, monitor quality, handle escalated concerns, and coordinate with operations and culinary teams to create seamless, positive experiences that reflect Aramark's values of service, teamwork, inclusivity, and community impact.

Responsibilities

• Supervise daily guest-facing operations in food and accommodation areas
• Lead, train, and coach front-line staff to deliver consistent, high-quality service
• Respond to and resolve guest inquiries and escalated concerns promptly
• Monitor adherence to Aramark service standards, safety, and sanitation protocols
• Coordinate with operations and culinary teams to ensure seamless service delivery
• Assist with scheduling, task assignments, and shift coverage to meet business needs
• Oversee cash handling, POS transactions, and basic reporting as needed
• Support onboarding of new team members and ongoing skills development
• Identify opportunities to improve the guest experience and operational efficiency

Required Skills

• Guest service management
• Team supervision
• Conflict resolution
• Cash handling and POS systems
• Scheduling and staffing
• Food safety and sanitation
• Training and coaching staff
• Service quality auditing
• Time management
• Basic reporting and documentation