Director of Product Design - Channels

Humana is deeply committed to delivering innovative digital experiences that enhance quality of life and improve how people engage with us. We serve a diverse ecosystem—consumers, members, providers, employers, and brokers—connecting them to Humana and to one another in ways that drive satisfaction, engagement, and measurable business value.

Our Enterprise Digital team is a multidisciplinary, experience‑led group focused on solving customer needs while enabling strategic and operational goals. This leader will be responsible for transforming fragmented channel experiences into a cohesive, platform‑driven system enabling faster delivery, stronger brand consistency, and measurable improvement in customer outcomes.

You are a strategic, collaborative leader with deep expertise in delivering end‑to‑end journeys and reusable experience infrastructure—especially in regulated or high‑stakes environments like healthcare. You’ll lead a team of product designers and partner closely with design researchers and content strategists to shape human‑centered, accessible experiences aligned to business priorities. You will collaborate with senior leaders across Product, Engineering, Marketing, and Operations to define and drive experience strategy across multiple portfolios.

This role reports to the AVP of Product Design.

• Build, mentor, and inspire a high‑performing, inclusive product design team
• Set clear expectations, coach for craft excellence, and cultivate a culture of innovation, collaboration, and continuous learning
• Explore new interaction models (e.g. AI, adaptive experiences, personalization)

• Partner with Research and Content Strategy to create a cohesive, end‑to‑end experience vision across multiple digital initiatives
• Translate consumer insights into strategies and design direction that solve real user needs and deliver business outcomes—especially for complex ecommerce flows like health plan selection

• Create and evangelize strategic deliverables—experience roadmaps, future‑state visions, north‑star journeys, and design principles
• Use storytelling, service blueprints, user journeys, and prototypes to align stakeholders and communicate opportunities

• Foster agile ways of working, rapid experimentation, and test‑and‑learn practices
• Break long‑term visions into actionable phases, balancing desirability, feasibility, and viability

• Serve as a senior point of contact for executive and cross‑functional partners, ensuring alignment of UX strategy and execution across work streams
• Collaborate with Engineering, Product, Marketing, Operations, Legal/Compliance, and Brand to deliver cohesive, compliant experiences

• Ensure adherence to design system standards, accessibility requirements (e.g. WCAG/ADA), and quality benchmarks across all touchpoints
• Partner with Content Strategy to evolve navigation, information architecture, and messaging for clarity and conversion

• Partner with CX Insights to shape long‑term research strategies, champion continuous discovery, and drive iteration
• Leverage analytics, experimentation, and performance metrics to inform decisions and optimize outcomes

• 12+ years in UX, Product Design, or Interaction Design
• Experience leading the translation of new technology into customer value
• 5+ years managing design teams, including experience leading people managers
• Portfolio demonstrating strategic design leadership and measurable impact in ecommerce or complex transactional environments
• Strong understanding of performance metrics and data‑informed design
• Proven ability to deliver within business, technical, and regulatory constraints
• Demonstrated success leading design for complex systems and multi‑step user flows
• Proficiency in conceptual modeling, interaction flows, design systems, and specifications
• Experience leading or guiding user research and applying insights to design
• Track record of delivering digital products in Agile environments
• Mastery of Figma and…