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Lead IT Incident Manager - ITIL & Federal Ops
Job in
Olympia, Thurston County, Washington, 98502, USA
Listed on 2026-05-30
Listing for:
ASM Research, An Accenture Federal Services Company
Full Time
position Listed on 2026-05-30
Job specializations:
-
IT/Tech
IT Project Manager, IT Consultant, IT Support, Systems Analyst
Job Description & How to Apply Below
ASM Research, An Accenture Federal Services Company, is seeking an Incident Manager to oversee the lifecycle of IT incidents in Olympia, Washington. The ideal candidate will have 4–7 years of experience in IT operations, strong knowledge of ITIL principles, and proficiency with incident management tools like Service Now.
The role involves coordinating cross-functional teams, managing multiple concurrent incidents, and ensuring effective incident resolution while communicating updates to technical and business stakeholders. A Bachelor’s degree in IT or a related field is required, alongside active SECRET clearance.
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