Operations Manager - ISD

Job Summary

The Information Services Division (ISD) Applications & Operations Manager will plan, organize, and direct the activities of the ISD Applications & Operations section, overseeing incident, change, configuration, release, and problem management and application management to efficiently deliver services to Washington Courts.

Location:

Olympia, Washington

• Supervise onboarding, orientation, and training, set job requirements, manage performance expectations, coordinate assignments, mentor supervisors, and handle leave, overtime, and scheduling.
• Plan, organize, and monitor operations of the Applications & Operations Section, including implementing legislative changes, bug fixes, and process improvement enhancements.
• Identify and resolve incidents to maintain high service availability.
• Coordinate with user groups on application capabilities, feasibility, and system requirements.
• Approve resource support for developing or modifying applications.
• Set goals and priorities, work with staff and stakeholders to achieve objectives.
• Maintain open communication between user and technical groups.
• Participate in long‑range planning for the Information Services Division.
• Evaluate, cost, select, test, and implement applications‑related software and hardware.
• Serve as liaison to vendors, contractors, and support contract management.
• Document systems, ensure compliance with the Data Element Dictionary, and advise the ISD Director on technology innovations.
• Provide technical expertise to the JISC Data Dissemination Committee.
• Develop application standards, procedures, and quality guidelines.
• Schedule priorities, assign responsibilities, balance workloads, and prepare estimates and progress reports.
• Participate with the Director in evaluating and selecting contract firms.
• Engage with hardware and software vendors for information, problem resolution, and demonstrations.

• Bachelor’s degree in Computer Science, Business Administration, Public Administration or a closely allied field.
• At least five years of progressively responsible leadership experience in an information technology environment.
• Experience managing and directing IT professionals.
• Proficiency with Microsoft 365 products (Teams, Outlook, Word, One Note, PowerPoint).
• Understanding of data and process interactions among diverse agency applications.
• Knowledge of custom and commercial off‑the‑shelf software requirements.
• Strong interpersonal leadership skills with ability to collaborate across levels.
• Knowledge of client, human‑resource, and organizational‑management concepts.
• Ability to plan and work with Architecture and Strategy to align solutions with agency reference architecture.
• Ability to coordinate with project managers, PMO, and Software Quality Assurance Manager to execute plans within budget.
• Capacity to handle multiple concurrent assignments and manage time effectively.
• Strong problem‑analysis, critical‑thinking, and communication skills, both verbal and written.
• Knowledge of system security, testing, roll‑out, documentation, and user‑training techniques.
• Ability to articulate interactions among stakeholders and committees within the judicial community.
• Commitment to diversity, equity, and inclusion initiatives.

Residency in Washington State is required; exceptions must be approved. The position requires a minimum of two days per week onsite at AOC facilities, with a preference for three days. Work schedule may fluctuate, overnight travel may be required, and the role is not overtime eligible.

The candidate must possess work authorization that does not require employer sponsorship for a visa now or in the future. The selected candidate must provide proof of identity and eligibility to work in the United States in accordance with federal I‑9 requirements. AOC does not use E‑verify.

All new hires will undergo a background check, including criminal history. Information obtained will not automatically preclude employment but will be considered in reviewing the applicant’s suitability for this position.

The AOC is an equal opportunity employer and does not discriminate based on gender, pregnancy, race, color, national origin, ancestry, religion, creed, physical, mental or sensory disability, use of a service animal, marital status, sexual orientation, gender identity or expression, veteran or military status, age, HIV or Hepatitis C status, or any other basis protected by federal or state law. Persons of disability needing assistance in the application process, or those needing this announcement in an alternative format, please contact the AOC Human Resource Office at , fax , or email Recruitment.gov.