DSHS FTAA IT Systems Administration - Journey

DSHS FTAA IT Systems Administration - Journey

As part of Field Operations within Finance, Technology & Analytics Administration (FTAA) – Department of Information Technology (DIT) this position is responsible for providing support for multiple offices. It provides systems administration, technical and network administration in support of the Economic Services Administration (ESA), which serves approximately two million clients throughout the state with a projected budget of $1.3 billion annually.

This position is part of a statewide team of 44 System Administrators who support the technical systems accessed by over 3,500 staff who are distributing benefits such as payments, healthcare, and food to individuals and families. IT Systems Administration services are provided through DIT – Supporting ESA for over 60 offices, eight mobile offices and multiple outstations and tribal partners statewide.

It is the responsibility of this position to interface with business, vendors and various state agencies to provide high-level technical support while setting and maintaining information technology best‑practices and standards. This position reports directly to the Region 2 Information Technology Manager for Department of Information Technology (DIT). The primary office this position supports is located in Snohomish and Skagit County and other offices as needed.

The position is geographically separated from the supervisor and other team members and combines the use of technology and creativity to independently perform troubleshooting and resolution of complex systems, projects, or operational problems.

Snohomish County – Arlington, WA or Skagit County – Mt Vernon, WA.

• Provides systems administration involving planning and coordinating the installation, testing, operation, troubleshooting, and maintenance of hardware, software systems, and systems environment for systems such as Windows Server 2012, Microsoft Exchange, and Windows 19, Intune, Windows 11.
• Ensures the following mission‑critical systems are secure and available:
  Automated Client Eligibility System (ACES), ACES Online, ACES 3G – supporting ESA’s Temporary Assistance for Needy Families (TANF) cash assistance, Aged/Blind/Disabled cash assistance, Supplemental Necessary Assistance Program (food assistance) and Medical Assistance programs;
  Electronic Jobs Automated System (eJAS) – management for TANF recipients used by state staff and community partners.
• Uses a broad base of technical knowledge and analytical skills to conduct systems analysis techniques and procedures in the evaluation and resolution of mission‑critical systems, technologies and processes.
• Collaborates with Network Infrastructure Services to review and monitor ESA systems and review all proposed modifications and/or enhancements to ensure functionality, integrity, and efficiency.
• Diagnoses and repairs server hardware utilizing Dell Remote Access Tool (DRAC).
• Plans and installs new or modified hardware, operating systems, software, server fixes, updates security patches, and enhancements using tools such as Asset Management System (AMS), System Center Configuration Manager (SCCM), Intune and Microsoft Active Directory (AD).

• Installs, configures, and manages network switches, equipment and static IP addresses.
• Tests and maintains network infrastructure including software and hardware devices.
• Monitors performance for organizational or regional network systems by conducting traffic studies using tools such as Solar Winds.
• Maintains local IP address office network documentation.
• Coordinates with DSHS Enterprise Technology (ET), WaTech, other agencies and external vendors during WAN upgrades.
• Implements and manages disaster recovery (DR) processes.
• Designs LAN room cable runs to promote efficiency and ease of access.
• Coordinates with the Network Team, WaTech, other agencies, and external vendors during WAN upgrades.

• Monitors, implements and enforces Federal, State, DSHS and ESA security policies and standards.
• Responds to and eradicates security intrusion and virus/malware using antivirus…