WDVA Technology Business Manager Office, Olympia

Technology Business Manager

Full‑Time - Permanent at Olympia Central Office

The Washington State Department of Veterans Affairs is seeking a strategic and detail‑oriented Technology Business Manager to join our IT Division. This position plays a key role in helping WDVA make informed, transparent, and sustainable technology decisions.

Reporting to the Chief Information Officer, the Technology Business Manager leads core business functions for the IT Division, including Technology Business Management, IT financial transparency, contract and vendor management, technology asset lifecycle planning, large technology procurements, staff supervision, and portfolio support. This position helps connect technology spending, business needs, compliance requirements, procurement strategy, and long‑term planning so agency leaders can better understand what we are buying, why we are buying it, and how those investments support WDVA’s mission of Serving Those Who Served.

This position supervises one staff member and is responsible for setting expectations, assigning work, coaching performance, supporting professional development, and ensuring assigned IT business operations work is completed accurately and on time.

This position also serves as the Contract Manager/Monitor for approximately 40 IT contracts, including hardware, software, SaaS/subscription services, maintenance agreements, and professional services. The position ensures vendor performance, deliverables, invoice accuracy, compliance, renewals, amendments, procurements, and lifecycle planning are actively managed.

For major technology purchases, this position leads the IT Division’s procurement planning and coordination. This includes helping develop requirements, supporting market research, coordinating with Procurement and program areas, leading IT’s role in RFPs and other formal solicitations, supporting evaluations, managing procurement timelines, and ensuring technology purchases are aligned with agency needs, budget realities, statewide requirements, security expectations, and long‑term support considerations.

The Technology Business Manager also serves as WDVA’s lead for engagement with the statewide WaTech Technology Business Management program and helps ensure the agency’s IT spending, reporting, and investment practices align with statewide expectations, policies, standards, and processes.

• Lead WDVA’s Technology Business Management program and serve as the agency’s primary liaison with WaTech TBM.
• Supervise one staff member, including assigning work, setting expectations, providing coaching, supporting performance, and helping ensure quality and timeliness of work.
• Lead IT’s role in major technology procurements, including RFPs, large renewals, major software selections, and enterprise technology purchases.
• Coordinate with Procurement, Finance, Budget, program areas, and IT leadership to plan technology purchases, develop requirements, manage timelines, and support vendor selection.
• Help ensure technology purchases are reviewed for cost, business need, security, accessibility, contract terms, lifecycle support, implementation impacts, and long‑term sustainability.
• Build and maintain internal TBM governance, including program documentation, roles and responsibilities, reporting cadence, and escalation paths.
• Manage IT contract monitoring, vendor performance, renewals, amendments, procurements, invoice review, and lifecycle planning.
• Maintain and improve the agency’s IT cost model, including allocation rules, shared cost treatment, taxonomy mapping, and data‑quality checks.
• Collect, validate, clean, and organize IT financial, labor, contract, procurement, and service data for internal and statewide reporting.
• Translate complex technology, financial, contract, and procurement information into plain‑language reports, briefings, and recommendations for agency leaders.
• Support budget development, decision packages, portfolio planning, and investment decisions with reliable data and clear analysis.
• Identify opportunities to improve IT financial transparency, contract management, procurement planning, cost modeling, reporting, and long‑term…