IT Application Development – Senior Manager; ITAD-SM​/ETS

IT Application Development – Senior Manager (ITAD-SM/ETS)

Job :

As a supervisor in the IT Entry/Journey/Senior Specialist classification, the successful candidate will also receive a 5% supervisory differential pay on top of their base salary.

As member of the ETS leadership team, this Senior Manager is responsible for managing two different IT functional teams of professionals analyzing, designing, constructing, configuring, maintaining, enhancing, deploying, and maintaining applications and internal and external facing web properties. It also provides application technology consultation and planning to executive management and all levels of agency staff, technology management, end user training, customer assistance, Content Management Systems (CMS) comprised of our internet web-site, intranet sites, digital multimedia services such as video production and live event streaming, keeping the agency business divisions needs and priorities in mind.

• Manage Application Services section comprised of highly technical IT professionals, spanning three job families, providing end-to-end services in HCA’s high-profile enterprise-class software systems, legacy applications, database systems, and Content Management Systems (CMS) comprised of internet and intranet sites and digital multimedia services.
• Provide strategic leadership and overall management of the agency’s Service Now platform to ensure enterprise-wide IT service management (ITSM) capabilities are stable, secure, scalable, and aligned with ETS and HCA business strategies.
• Provide enterprise oversight and lifecycle management of Software-as-a-Service (SaaS) platforms used across HCA (excluding MES systems), ensuring alignment with agency business needs, technology standards, and long-term IT strategic direction.
  Provide leadership and Application Services perspective in ETS division strategic and tactical technology projects.
• Provide project sponsorship for critical Application Services initiatives.
• Serve as a key participant in cross-functional teams to ensure smooth day-to-day operations of HCA computing systems.
• Serve as a key member of the ETS leadership team.

• Option 1:
  Bachelor's degree in management information systems, Computer Science, or a closely related field; ten (10) years of professional IT experience managing large enterprise software applications, which includes at least four (4) years managing IT personnel.
• Option 2:
  Four (4) years as an IT Manager in state service managing large enterprise software applications.
• Option 3:
  Fourteen (14) years of professional IT experience managing large enterprise software applications, which includes at least four (4) years managing IT personnel.

• The ability to take action to learn and grow.
• The ability to take action to meet the needs of others.
• Demonstrated experience using metrics and data to plan and evaluate application service delivery. Metrics must be used to detect issues and resolve them.
• Working knowledge of Information Technology Infrastructure Library (ITIL) and Project Management Body of Knowledge (PMBOK).
• Budgeting knowledge and experience.
• Managerial Courage:
  Tactfully dispenses direct and actionable feedback; is open and direct with others without being intimidating; deals head-on with people problems and prickly situations.
• Building Effective Teams:
  Builds cohesive teams of people within the organization; shares wins and success such that each team member feels valuable and appreciated; guides teams to establish and achieve goals.
• Organizational Agility:
  Knowledgeable about how organizations work; gets things done both through formal and informal channels; effectively maneuvers through complex political situations.
• Dealing with Ambiguity:
  Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; can comfortably handle risk and uncertainty.
• Valuing Diversity:
  Manages all kinds and classes of people equitably; supports equal and fair treatment and opportunity for all; fosters a climate of inclusion, where diverse thoughts are freely shared and integrated.
• Drive for…