Senior IT Systems Administrator

The Board of Industrial Insurance Appeals (BIIA) is offering a challenging and rewarding opportunity for the right individual to make a difference through serving the state of Washington.  Our employees are our most valuable resource: diverse, energetic, innovative thinkers who care equally about producing quality work and serving the public.  We are committed to preserving our culture of diversity and inclusion and to providing a work environment that includes and respects cultural, racial, ethnic, sexual orientation, and gender identity diversity.  

You can read the BIIA's Pro-Equity Anti-Racism statement here.

About the Agency

The BIIA's mission is to serve the public by resolving appeals in a consistent, impartial, timely, and efficient manner.  The BIIA rules on approximately 14,000 annual appeals related to orders, decisions, and awards of the Department of Labor and Industries.  The BIIA plays a significant role in the state's multi-billion dollar industrial insurance economic sector.  Key stakeholders include the Office of the Attorney General, the Department of Labor and Industries, and business and labor groups representing over 179,000 employers and over 3,000,000 workers.  

The agency's jurisdiction includes disputes involving workers' compensation, premium assessment, industrial safety and health, and crime victims' compensation, among others.  The agency is also the final authority on all proposed structured settlements.  

The Board is a full-time, quasi-judicial, three-member board appointed by the Governor and confirmed by the Senate.  The agency has approximately 140 employees and a biennial budget of approximately $56 million.  Headquartered in Olympia, the BIIA also has staffed offices in Lakewood, Renton, Richland, Spokane, Vancouver, and Yakima.

The BIIA is a great place to work!  We offer flexibility and mobility in the workplace to enhance work/life balance, to improve wellness, and to support a productive work environment, increased job satisfaction and engagement.  You can read employee testimonials on our website at http://(Use the "Apply for this Job" box below)..

Great Benefits!  This position includes medical, dental, life insurance, long-term disability, retirement, deferred compensation, flexible spending account, dependent care assistance, paid time off (sick leave, vacation leave, personal holiday, personal leave day), 11 paid holidays, and an Employee Assistance Program.  Tuition Reimbursement is available for eligible employees subject to guidelines and funding.  You can find more information about benefits at Benefits - careers.wa.gov.

About the Position

Reporting to the Chief Information Officer (CIO), this position oversees the administration, maintenance, and security of the agency's computer network, server, and desktop infrastructure.  The position is responsible for installing, upgrading, and maintaining business applications, network connectivity, and server/desktop computing resources.  

Duties include, but are not limited to:

* Direct and participate in the agency's IT activities in the areas of network administration, server/desktop administration, and cybersecurity. Lead design, implementation, management, and optimization of the BIIA server infrastructure and enterprise network environment.

* Lead IT projects from initiation to delivery, ensuring alignment with business objectives, delivery within scope and schedule.

* Serve as the highest escalation point for complex and high-impact IT problems. Lead troubleshooting, root cause analysis, and resolution of critical system issues, outages, and performance problems.

* Manage and maintain the Microsoft Entra t to support Single Sign-On for cloud and web-based applications, including configuration of enterprise applications, SAML/OIDC federation, user provisioning, and access policies.

* Provide hands-on support to the Help Desk team on support issues. Prioritize tickets and resolve escalated issues, ensuring the timely resolution of end-user requests.

* Oversee vendor relations, administer all software and hardware maintenance contracts, and analyze requests for new technology acquisitions to align with organizational IT strategy.

* Implement, document, maintain, and test the IT Disaster Recovery Plan.

* Supervise and collaborate with the agency's Security Officer. Assist with assessing security needs, drafting security policies and standards, testing security standards and system changes, analyzing and designing security access.  Interface with management and direct the implementation of changes upon management approval.

* Supervise, direct, and mentor two Information Technology professionals.
Coordinate and assign work, develop training plans, and conduct performance reviews.

* As a member of the agency's Extended Management Team, participate in strategic planning activities.

The Ideal Candidate

For this critical role, the BIIA seeks a dynamic leader who is deeply committed to the success of the agency and has a general understanding of the…