IT Customer Support - Entry

We are recruiting an IT Customer Support professional to join our Service Desk team in the Department of Licensing (DOL) Information Services Division.

• Perform analysis, research, design, troubleshooting, and deployment of support requests as required by team leadership.
• Support daily coverage and duties of the DOL Service Desk team.
• Provide onsite Help Desk support.
• Coordinate with vendors on development, testing, and maintenance of COTS products.
• Research, validate, and implement new technologies across web tools, computers, printers, mobile devices, and software.
• Collaborate with Supervisors to improve technical standards and documentation.
• Create, review, update, sunset, and maintain documentation to provide a consistent and functional work environment.

• Four (4) years of experience or education in consultative, customer service, or administrative information technology, including experience in system maintenance, troubleshooting, or problem resolution.
• Experience in creating, utilizing, debugging, or scripting in a command or programming language.
• Ability to understand and embody agency values of respect, trust, diversity, equity, and inclusion through behaviors and decisions.
• Ability to promote a respectful, equitable, and inclusive workplace for all employees and customers.
• Ability to learn and grow continuously.
• Ability to meet the needs of others.

• Bachelor’s degree in computer science or a related field.
• Experience installing, maintaining, and administering computer operating systems such as Windows OS and iOS.
• Experience composing, sending, and responding to electronic mail and using email program functions such as calendars and meeting requests.
• Experience maintaining an inventory database.
• Experience liaising with state regulatory business units to provide coordinated support for new information technologies.

• This position requires 100% on‑site work in Olympia, WA.
• A pre‑employment screening, including criminal record history, will be conducted prior to hiring.

DOL is committed to the full inclusion of all qualified individuals and will take steps to assure that people with disabilities are provided reasonable accommodation. The Washington State Department of Licensing is an equal opportunity employer and does not discriminate on the basis of age, religion, sex (including gender identity), marital status, sexual orientation, race, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental, or physical disability.

Applicants must possess work authorization that does not require sponsorship by the employer for a visa now or in the future.