IT Quality Assurance Test Lead

We are dedicated to growing a culture of belonging through our values:
Respect | Trust | Diversity | Inclusion | Equity.

At the Department of Licensing (DOL), we recognize the importance of work life harmony and strive to create a culture where employees feel valued and respected. Our employees are trusted and encouraged to be a part of process improvements that impact their work, create value for our customers and help build trust in our government.

Our Information Services Division (ISD) is recruiting for a Quality Assurance Test Lead to provide support and guidance in the testing processes and strategies to enhance product reliability and quality.

We are one of the most public-facing state agencies and the second largest revenue-generating agency in Washington State. We regularly interact with over 6 million Washington residents and collect nearly $3 billion in taxes and fees annually. We know our services are essential to our customers’ ability to live, work, drive, and thrive and we are committed to ensuring every resident has equitable and meaningful access to our services.

Do you have superior communication skills with technical and non-technical staff and a passion for team collaboration? If so, read on!

As a Quality Assurance Testing Lead for our DRIVES Production Support and Prorate & Fuel Tax Teams in the Information Services Division (ISD), you will coordinate and lead testing efforts for complex enterprise systems that support public safety, customer service, and statewide revenue collection. Your responsibilities will include developing testing strategies, analyzing business requirements, identifying risks and unintended impacts, and ensuring software solutions meet quality standards before deployment.

You will serve as a technical leader and mentor, guiding testing staff, facilitating collaboration across project teams, and providing recommendations that support successful releases. Through strong communication, testing expertise, and knowledge of interconnected systems, you will help drive quality outcomes and continuous improvement across the agency.

• Lead and coordinate testing efforts across multiple projects, systems, and releases.
• Provide technical guidance, mentorship, and support to testing staff and project teams.
• Develop and execute testing strategies, plans, and test cases to ensure quality software delivery.
• Identify risks, gaps, and potential impacts across systems and recommend solutions.
• Communicate testing status, defects, risks, and recommendations to technical and non-technical audiences.
• Review requirements and business processes to ensure complete test coverage and quality outcomes.
• Analyze, troubleshoot, and validate complex enterprise systems and application changes.
• Improve testing processes, standards, and tools to strengthen quality assurance practices.

• Seven (7) years of combined experience and relevant education as a QA testing professional in end-to-end testing of in-house developed applications (including web-based), utilities, or automation tools. (Up to four (4) years of relevant education may substitute for experience, year for year. Associates degree = 2 years, Bachelor’s degree = 4 years.)
• OR
• Six (6) years of demonstrated QA experience in end-to-end testing of enterprise level applications.
• Two (2) years of experience supervising or leading technical staff.
• Ability to understand and follow agency values of respect, trust, diversity, equity, and inclusion through behaviors and decisions; promote and support a respectful, equitable, and inclusive workplace for all employees; promote and support respectful, equitable, and inclusive delivery of services to customers; take action to learn and grow; and take action to meet the needs of others.

• Experience implementing, designing, or testing an Enterprise Commercial off the Shelf (COTS) solution.
• Knowledge of Drivers, Vehicles, or Prorate Fuel Tax application domains.
• Proven experience with Gen Tax.
• Experience using Visual Studio Team System, Microsoft Test Manager (MTM) or other software test tools.
• Agile, Dev Ops, ITIL Training.
• Certification as a Lean consultant…