Business Systems Analyst

The mission of Washington Health Benefit Exchange (Exchange) is to radically improve how Washington residents secure health insurance through innovative and practical solutions, an easy-to-use customer experience, our values of integrity, respect, equity and transparency, and by providing undeniable value to the health care community.

The Exchange is a public-private partnership that operates Washington Healthplanfinder, the eligibility and enrollment portal used by one in four Washington residents to obtain health and dental coverage. Through this platform, and with support from a Customer Support Center and statewide network of in-person navigators and brokers, individuals and families can shop, compare and enroll in private, qualified health plans (as defined in the Affordable Care Act) or enroll in Washington Apple Health, the state Medicaid program.

The Exchange embraces the following equity statement adopted by our Board of Directors:

Equity is fundamental to the mission of the Washington Health Benefit Exchange. The process of advancing toward equity and becoming anti-racist is disruptive and demands vigilance to dismantle deeply entrenched systems of privilege and oppression. While systemic racism is a root cause of many societal inequities, we must also use an intersectional approach to address all forms of bias and oppression, which interact with and often exacerbate racial inequities.

To be successful, we must recognize the socioeconomic drivers of health and focus on people and places where needs are greatest. As we listen to community, we must hold ourselves accountable to responding to recommendations to remedy inequitable policies, systems, or practices within the Exchange's area of influence. Our goal is that all Washingtonians have full and equal access to opportunities, power and resources to achieve their full potential.

THERE ARE TWO (2) POSITIONS:

* ONE (1) FULL-TIME

* ONE (1) PROJECT POSITION EXPECTED TO END ON June 30, 2027

SUMMARY

The Business Systems Analyst (BSA) position acts as a bridge between business stakeholders and technical teams providing insights, gathering requirements, and analyzing data. They are responsible for driving resolution of issues and supporting solutions for the products and programs at the Washington Health Benefit Exchange.

The Business Systems Analyst works closely with internal teams, vendors and state agency partners to analyze and resolve problems and execute new solutions and policies. This role leverages existing and emergent technologies relevant to improve business processes and increase efficiencies for customers and stakeholders who rely on Washington Healthplanfinder and the ecosystem of tools that surround it.

This position may serve on a delivery team or be utilized as a cross-functionally, supporting issue triage, account work, training, and other work that overlaps with product team and business needs.
• Perform triage, analysis, and quality assurance on requests and incidents submitted through established processes

* Document system issues, actual and expected results, and relevant business rules

* Identify impacted populations by leveraging various data sources, including SQL database

* Coordinate data correction efforts, ensuring best practices are followed

* Identify areas for improvement and make recommendations on enhancements to system design based on recurring issues and/or patterns

* Communicate with stakeholders regarding product deficiencies and coordinate follow up actions

* Support business and IT to refine operating processes and procedures to deliver solutions and services more efficiently

* Participate in post incident reviews and produce associated documentation and tasks

* Work with business stakeholders to capture and document detailed requirements for new system features or improvements

* Contribute to development of user guides, reference manuals, training materials, and code release artifacts

* Act as a liaison between delivery teams and other business units to ensure alignment on system requirements, changes, and priorities

* Serve as subject matter expert for the Washington Healthplanfinder ecosystem to provide…