Billing Systems Administrator

Overview

WaTech:
Leading the way in technology! Washington Technology Solutions (WaTech) is recognized nationally for driving innovation that enhances how state services are delivered to Washingtonians. As the state’s central technology agency, WaTech provides essential IT services and shapes technology strategy across a wide range of programs and domains.

Billing Systems Administrator (IT System Administration-Journey)

This position is part of WaTech’s Agency Technology Services (ATS) unit, which operates within the Project Delivery and Performance Unit of the Strategy and Management Division. ATS provides application support and services to both internal and external agency staff. The position reports to the ATS Manager.

• Lead development work for bug fixes, enhancements, and new service offerings for multiple billing systems.
• Analyze and resolve complex problems or conflicts with applications related to multiple data interfaces and billing issues for WaTech customers.
• Lead maintenance, troubleshooting, and configuring; assist with development of internal billing applications that integrate enterprise billing systems.
• Maintain and execute jobs for the fee-for-service billing system (FINS) on mainframe.
• Apply technical analytical skills to analyze and evaluate complex processes, system changes, and issues. Train other staff as needed and verify their work.
• Execute necessary system changes, including data conversions or transfers for customers.
• Research available billing history to respond and provide answers to customers.
• Identify, verify, validate, and implement code and data changes on various system functions.
• Monitor, troubleshoot, and resolve problems with the monthly billing process to ensure timely and accurate billing.
• Assess the need for system enhancements and/or business process changes.
• Document root causes of issues to avoid future system failures; document known issues and resolutions for quick reference.

• Seven years of systems administration experience, including:
• Three years of experience as a system administrator of software solutions responsible for configuration, maintenance, testing, and customer communication.
• Two years of experience analyzing business processes and communicating technical details to non-technical staff.
• One year of experience with software administration for a Cloud SaaS solution (e.g., Service Now).
• One year of experience working with large data sets in a database environment, including writing queries.
• One year of experience writing code for application enhancements and automation in C# or a similar programming language.
• A bachelor’s degree in computer science, finance, or a related field may be substituted on a year-for-year basis for up to four years of the required experience.
• One year of experience working with billing and accounting systems (may be concurrent with the seven years of experience).
• Ability to take action to learn and grow; ability to meet the needs of others.

• One year of experience with software automation tools (e.g., Power Automate or UiPath).
• Knowledge of IT Infrastructure Library (ITIL).