IT Customer Support - Entry

Salary: $62,988.00 - $82,680.00 Annually

Location: Thurston County - Olympia, WA

Job Type: Full Time - Permanent

Job Number:

Department: Department of Licensing (DOL)

Division: Information Services (ISD)

Opening Date: 06/02/2026

Closing Date: 06/15/2026 11:59 PM Pacific

"Helping every Washington resident live, work, drive, and thrive."

We are dedicated to growing a culture of belonging through our values:
Respect, Trust, Diversity, Inclusion, Equity.

At the DOL, we recognize the importance of work life harmony and strive to create a culture where employees feel valued and respected.

Our Information Services Division is currently recruiting an IT Customer Support professional for the Service Desk team.

• Provide technical assistance for the Department of Licensing's extensive IT infrastructure and hardware statewide.
• Assist internal customers across headquarters, driver licensing offices, vehicle licensing offices, and sub‑agent offices.
• Install, configure, troubleshoot, and support commercial and in‑house software applications and essential technology.
• Perform analysis, research, design, troubleshooting, and deployment of requests as required by team leadership.
• Provide onsite Help Desk support and support daily coverage of the DOL Service Desk team.
• Coordinate with vendors on development, testing, and maintenance of COTS products.
• Research, validate, and implement new technologies across web tools, computers, printers, mobile devices, and software.
• Collaborate with supervisors to improve technical standards and documentation.
• Create, review, update, and sunset documentation to maintain a consistent and functional work environment.

• Four (4) years of combined experience and education in consultative, customer service, or administrative IT analysis, system maintenance, troubleshooting, or problem resolution, including scripting or programming in a command language.
• Ability to understand and follow agency values of respect, trust, diversity, equity, and inclusion and promote a respectful, equitable, and inclusive workplace for employees and customers.
• Ability to learn and grow, and to meet the needs of others.
• Experience installing, maintaining, and administering various computer operating systems (Windows OS, iOS) and handling electronic mail tools.
• Experience in maintaining an inventory database and liaising with state regulatory units to coordinate support for new technologies.
• Up to two (2) years of relevant education (Computer Science or related field) may substitute year‑for‑year for experience.

What May Set You Apart

• Bachelor's degree in computer science or related field.
• Experience composing, sending, and responding to electronic mail, utilizing email program functions such as calendars and meeting requests.
• Experience maintaining an inventory database.
• Experience liaising with state regulatory business units to provide coordinated support for new information technologies.

• Position requires 100% on‑site work in Olympia, WA.
• Pre‑employment screening will be conducted.
• Candidate must possess work authorization that does not require sponsorship by the employer for a visa now or in the future.

Washington State offers a competitive benefits package including medical (vision), dental, basic life insurance, retirement (PERS), and the Deferred Compensation Program (DCP), as well as paid leave, holiday, sick leave, and other statutory benefits. Detailed information is available through the Public Employees Benefits Board and the Department of Retirement Systems.

The Washington State Department of Licensing is an equal opportunity employer and does not discriminate on the basis of age, religion, sex (including gender identity), marital status, sexual orientation, race, creed, color, national origin, veteran status, or disability. Individuals requiring accommodation in the application process or for employment are welcomed and supported.

To take advantage of veteran/military spouse preference, please notify the Talent Acquisition Team.