Sr. Technical Account Manager; TAM

What You'll Do

The Senior Technical Account Manager (TAM) accelerates customer value realization with Docusign IAM by serving as a strategic, data-driven technical solution advisor to enterprise customers. The TAM champions architectural best practices, performance optimization, and tailored feature guidance while proactively leveraging technical expertise to guide clients through complex environments, mitigate risks, and uncover growth opportunities.

This position is an individual contributor role reporting to the Manager of Technical Account Management.

• Serve as the primary technical point of contact and strategic advisor for enterprise customers, aligning their technical strategy with overarching business goals
• Partner closely with the enterprise account team as a technical SME to identify, support, and drive upsell, cross‑sell, and renewal opportunities
• Serve as the customer's expert advisor on configuring Agentic solutions within and alongside Docusign IAM
• Ensure customer technical stakeholders possess the expertise and change management strategies required to successfully adopt existing, new, and evolving product functionality
• Act as a strategic liaison to advocate for customer product needs, providing visibility into the Docusign product