Billing Systems Administrator

Billing Systems Administrator (IT System Administration-Journey)

WaTech:
Leading the way in technology!

Washington Technology Solutions (WaTech) is recognized nationally for driving innovation that enhances how state services are delivered to Washingtonians. As the state’s central technology agency, WaTech provides essential IT services and shapes technology strategy across a wide range of programs and domains.

This position is part of WaTech’s Agency Technology Services (ATS) unit, which operates within the Project Delivery and Performance Unit of the Strategy and Management Division. ATS provides application support and services to both internal and external agency staff. The position reports to the ATS Manager.

• Lead development work for bug fixes, enhancements, and new service offerings to agencies for multiple billing systems.
• Analyze and resolve complex problems or conflicts with applications related to multiple data interfaces and billing issues for WaTech customers.
• Take the lead in maintenance, troubleshooting and configuring, and assist with development of internal billing applications that integrate enterprise billing systems.
• Maintain and execute jobs (fee‑for‑service billing system (FINS) on mainframe).
• Apply technical analytical skills to analyze and evaluate complex processes, system changes and issues. Train other staff as needed in how to effectively do work, and double check their work.
• Execute necessary system changes, inclusive of data conversions or transfers for customers.
• Research available billing history to respond and provide answers to customers.
• Identify, verify, validate, and implement code and data changes on various system functions.
• Monitor, troubleshoot, and resolve problems with monthly billing process to ensure timely and accurate billing.
• Assess the need for system enhancements and/or business process change.
• Document root cause of issues to avoid future system failures.
• Document known issues and resolution to quickly resolve issues when they arise.

• Seven years of systems administration experience. This experience must include:
  • Three years as a system administrator of software solutions responsible for configuration, maintenance, testing and customer communication.
  • Two years of experience analyzing business processes and communicating technical details to non-technical staff.
  • One year of experience with software administration for a Cloud SaaS solution, for example, Service Now.
  • One year of experience working with large data sets in a database environment, including writing queries.
  • One year of experience writing code for application enhancements and automating, in either C# or a similar programming language.
• One year of experience working with billing and accounting systems (this can be concurrent with the total seven years’ required experience).
• The ability to take action to learn and grow.
• The ability to take action to meet the needs of others.

• One year of experience with software automation tools, for example, Power Automate or UiPath.
• Knowledge of IT Infrastructure Library (ITIL).

This position is approved for telework.

WaTech is committed to providing equal access and opportunities to all qualified applicants and employees. We seek to attract and retain a diverse staff and welcome your experiences, perspectives and unique identity. We invite you to include your preferred name and pronouns in your material to ensure we address you correctly throughout the application process.

As an employee of WaTech, you’ll have access to an outstanding employee benefits package that includes medical and dental plan options for you and your family, paid leave and holidays, retirement plan options and more.

• This position requires a background check. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability to perform in the position and is a continued condition of employment.