IT Network & Telecoms – Journey; ETS​/ITNT-J

IT Network & Telecoms – Journey (ETS/ITNT-J)

• Provide Tier 2 and some Tier 3 support for network connectivity, network security, wireless service degradations and outages.
• Use intermediate networking infrastructure knowledge to analyze system logs and proactively identify potential issues for appropriate mitigation.
• Troubleshoot network issues caused by configuration changes, third‑party network connectivity providers, and hardware failures.
• Identify technical workaround solutions for failures and system errors to maintain service availability until a permanent fix can be implemented.
• Apply intermediate technical knowledge to prioritize service requests, change requests, incidents, and problems.
• Modify and maintain approved complex network systems for deployment, including installation and testing.
• Conduct trend analysis using monitoring tools and recommend improvements to system performance and efficiency.
• Configure, implement, and/or utilize management network protocols such as TACACS+, RADIUS, SNMP, and AAA.
• Implement approved complex access control rules to secure network traffic and system access within and between different environments on premises and cloud.
• Maintain and repair physical network equipment in state Data Centers and HCA office locations.
• Monitor site‑to‑site VPN connectivity between HCA and Cloud Data Centers.
• Maintain documentation including firewall configurations, access control lists, IP network schemas, network diagrams, equipment locations, and inventories.

Qualifying candidates must meet one of the following criteria:

• Option 1:
  Bachelor’s degree or higher in Network Engineering, Information Systems, Computer Science, IT, or related field AND three (3) years of required experience.
• Option 2:
  Associate degree in the above fields AND five (5) years of required experience.
• Option 3:
  Seven (7) years of required experience.
• Option 4:
  Three (3) years as an Entry Level IT Professional in state service.
• Note:
  
  A Master’s degree in IT, Computer Science, or related field may substitute for experience.

The required experience includes the following:

• Recent or progressive professional IT experience analyzing, designing, installing and/or maintaining Cisco LANs and WANs network infrastructure equipment.
• Experience with application architecture for medium to large networks.
• Providing IT customer or technical support.

Required competencies:

• The ability to take action to learn and grow.
• The ability to take action to meet the needs of others.

• Operational experience in designing, administering, configuring, and/or troubleshooting Cisco switches and routers, Cisco Identity Services Engine (ISE), Cisco Prime Infrastructure, Palo Alto firewalls, Orion Solar Winds, Net Flow tools.
• Certifications and formal training in network technologies such as CCNA, CCDA, CCNP, WCNA, ITIL Foundations.

• Meaningful work with supportive colleagues.
• A clear agency mission that drives our work and is person‑centered.
• Healthy work/life balance, including flexible schedules and mobile work options.
• A comprehensive compensation and benefit package.
• Safe, pleasant workplace with convenient location.
• Free parking.

HCA is an equal opportunity employer. We value the importance of creating an environment in which all employees can feel respected, included, and empowered. HCA has five employee resource groups (ERGs) that promote diversity, inclusion, and advancement. Persons of all backgrounds, ages, and identities are encouraged to apply. All applicants with a legal right to work in the United States are encouraged to apply.

This position is covered by the Washington Federation of State Employees (WFSE). Once the listed position(s) are filled, this announcement may also be used to fill additional position(s) for up to sixty (60) days.

Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment.