IT System Administration - Entry

WSLCB Vision

Safe communities for Washington State

Promote public safety and trust through fair administration and enforcement of liquor, tobacco, cannabis and vapor laws

This recruitment is open until filled. First review of applications will be June 17th, 2026. Please submit an application on or before June 16th, 2026. The hiring authority reserves the right and may exercise the option to make a hiring decision at any time. We encourage all to apply as early as possible.

The salary listed above includes the 2% pay increase that goes into effect on July 1, 2026.

This position is currently eligible to telework. It will require the employee to work in the office at least 1 to 2 days per week and will include some travel within the State of Washington.

The Washington State Liquor and Cannabis Board (WSLCB) promotes public safety and trust through fair administration, education and enforcement of liquor, cannabis, tobacco, and vapor laws. We seek individuals who demonstrate a strong work ethic, excellence in customer service, partnership, teamwork, and quality performance.

WSLCB strives to promote diversity, equity, inclusion, and belonging in all aspects of our work. We actively support workforce and stakeholder engagement through statewide business resource groups, including Rainbow Alliance and Inclusion Network, Veteran Employee Resource Group, Latino Leadership Network, Blacks United in Leadership and Diversity, Disability Inclusion Network, Washington Immigrant Network, and Hawaiians, Asians, and Pacific Islanders Promoting an Empowerment Network.

We are hiring an IT System Administrator – Entry located in Olympia, WA, reporting to the IT Dev Ops Supervisor within the Information Technology Services Division (ITSD).

As a System Administrator on the Operational Support Dev Ops Team, you will administer, maintain, monitor, and support WSLCB mission‑critical applications and enterprise platforms. Responsibilities include application support, operational maintenance, automation, and system administration across agency SaaS, COTS, database, and custom‑developed application environments.

The role focuses on application support for mission‑critical systems, providing basic configuration, data management, analysis, and documentation. You will also provide technical support to external users and manage account permissions. Critical issues may arise requiring after‑hours work.

• Account creation and maintenance for Cannabis Central Reporting System, Tax and Fee reporting, Content Management, Workflow, and data services.
• Administration, maintenance, and support of associated SaaS and COTS solutions using administration and configuration toolsets.
• Coordinate and schedule system updates and upgrades with solution providers.
• Assist vendors and third‑party integrators to resolve complex system issues.
• Collaborate with product management, system analysts, and business analysts for user story refinement.
• Use Azure Dev Ops to manage all tasks and work estimation.
• Document problem‑solving processes, including decisions and actions taken.
• Communicate application problems and issues to stakeholders, including leadership, product management, development teams, and end users.
• Create knowledge base articles to aid in problem resolution.
• Manage and respond to service requests and incidents via the Agency’s ITSM system.
• Continuously expand your knowledge and skills related to technologies and systems.

• Experience administering Microsoft stack custom applications, logging, and event triggers.
• Experience with SaaS and COTS enterprise‑wide multi‑tier applications.
• Strong communication skills with both technical and non‑technical audiences; professional and courteous interactions.
• Knowledge of business intelligence application administration and data source management.
• Experience in IT system maintenance, troubleshooting, and problem resolution for applications or databases.
• Proficiency with Microsoft SQL Server…