Consulting Technical Director - Consumer Goods Industry

** Job Description*
* ** Job Description
- Consulting Technical Director
- Consumer Goods*
* The Consulting Technical Director, Net Suite Customer Success, is responsible for helping customers maximize the value of their Net Suite investment by providing strategic business and technology advisory services.

This role serves as a trusted advisor to executive stakeholders, leveraging deep expertise in the Consumer Goods industry-including Retail, Distribution, and Light Manufacturing-to deliver innovative solutions that address complex business challenges.

The incumbent partners with customers to define transformation strategies, recommend leading practices, and design scalable solutions that improve operational performance and customer outcomes.

Additionally, this role is responsible for developing industry-specific solution offerings based on emerging market trends, customer needs, and competitive product capabilities.

The Consulting Technical Director acts as a senior subject matter expert throughout the customer lifecycle, supporting business development through solution strategy, executive presentations, and implementation delivery. The incumbent leads cross-functional consulting teams on the most complex customer engagements and develops integrated delivery solutions. As a recognized thought leader, this individual drives innovation within the practice, mentors consultants, influences solution development and discussion, and contributes to the continued evolution of Net Suite Customer Success offerings.

** _Preferred Qualifications/Skills include:_*
* +  _10+ years of experience with packaged software application solution delivery, ideally as a member of a professional services organization._

+  _Strong experience leading professional services full lifecycle business software implementations while also guiding, mentoring other team members._

+  _Significant Enterprise Resource Planning (ERP) or Warehouse Management Systems (WMS) packaged solution implementation experience._

+  _Demonstrated experience in translating customer business requirements into workable software solutions._

+  _Exceptional verbal and written communication is required with previous experience in defining language for solutions for Statement of Work for new and existing customers_

+  _Strong experience in Change Management and Business Process Mapping_

+  _Excellent client management skills and the ability to work with customers to develop and manage an implementation plan._

+  _Previous services sales experience; comfortable interacting at the "C" level_

+  _NetSuite solution experience and Consumer Goods Industry oriented past experience are highly preferred_

+  _Undergraduate degree of equivalent experience required_

+  _Proficiency with AI tools for operational efficiency as well as with client facing engagements highly desired._

+  _Strong influencing and negotiation skills._

+  _Ability to travel as needed_

** Responsibilities*
* ** _Detailed

Responsibilities include:

_*
* _Achieve and Exceed PS Revenue and Profitability Objectives_

+  _Perform to achieve utilization and other performance goals including ensuring highest customer satisfaction results._

+  _Support the sales cycle through scoping and approval of PS engagements, Executive-level prospect meetings and Solution reviews._

+  _Lead the development of custom solutions and deliverables while working with a global mix of resources to ensure business requirements of customers are met._

+  _Provide coaching and mentoring to assist in resources' career development and help develop Industry oriented solutions and assets._

+  _Build team's expertise and confidence in project delivery work._

_Increase the Value of the Net Suite Application for Customers_

+  _Expand PS sales in existing customer base._

+  _Become trusted adviser to the Customer through implementation lifecycle and beyond._

+  _Showcase AI knowledge and capabilities to help support the growth and adoption of customers in using Net Suite's AI tools and technologies._

+  _Team with Account Management and Client Management teams to promote user adoption and effective use of Net Suite, and support renewal efforts._

+  _Collaborate…