Business Analyst

Business Analyst (IT Business Analyst – Journey)

WaTech: A great place to work!

As a Washington Technology Solutions (WaTech) employee, you will have a unique opportunity to help advance the latest IT technologies and practices used by state government to meet the needs of Washingtonians. Through teamwork, partnership and collaboration, WaTech works to transform public service through a connected government.

This position sits within WaTech's Strategy and Management Division, which leads planning, performance, and operational excellence across the agency and drives statewide alignment with Washington’s enterprise IT strategies. This position reports to the Assistant Director for Performance & Accountability.

• Conduct customer journey mapping by facilitating user research, surveys and direct feedback sessions to understand the end-to-end experience of system users.
• Apply Lean Six Sigma’s Define, Measure, Analyze, Improve, and Control (DMAIC) methodology to assess inefficiencies, identify root causes, and implement data-informed process improvements.
• Use targeted process interventions to improve efficiency and reduce risk; elevate more complex issues to senior-level business analysts as needed.
• Identify automation and workflow enhancements that reduce manual effort and improve service delivery; cascade challenging enhancements to senior-level analysts for evaluation.
• Evaluate the feasibility, impact, and security considerations of proposed system features or enhancements. Ensure business rules, compliance requirements, and operational workflows are accurately reflected in system design.
• Maintain an enhancement backlog and prioritize updates using an urgency-versus-impact matrix to ensure improvements align with business priorities.
• Use tools such as Power BI, Excel analytics, or system reporting dashboards to track KPIs, detect anomalies, and identify trends.
• Analyze interdependencies across business processes and systems to prevent downstream impacts during system or workflow changes.
• Develop and propose business cases for process changes or automation solutions, outlining benefits, risks, costs, and return on investment (ROI).
• Coordinate system configurations, user roles, permissions and security settings to support system performance, data integrity, and compliance with WaTech standards.

• Eight years’ experience in business analysis, supporting enterprise-wide technology solutions and optimizing business workflows. The total years of experience must include experience in at least three of the following:
  • Four years of experience coordinating enterprise system configurations, including role-based access control (RBAC), security settings, workflow automation and business rule implementation.
  • Four years of experience conducting business process analysis and optimization using Business Process Model and Notation (BPMN), Lean Six Sigma’s DMAIC methodology or similar frameworks.
  • Four years of experience gathering and documenting system requirements, writing technical specifications, conducting impact analysis for system changes, and collaborating with IT teams and vendors to implement system enhancements and integrations.
  • Four years of experience in user acceptance testing (UAT), including test plans, executing validation processes, and tracking defect resolution.
• The total years of experience must also include experience in at least two of the following:
  • Two years of experience troubleshooting system issues, performing root cause analysis (RCA), and coordinating system updates or patches with IT teams and vendors.
  • Two years of experience monitoring system performance and user engagement, identifying opportunities for continuous improvement, and developing structured performance reporting frameworks.
  • Two years of experience implementing system adoption strategies, including training materials, facilitating end‑user training, and monitoring system utilization metrics.
• A bachelor’s degree in information technology, business administration, computer science, or a related field can substitute for up to four years of experience.
• The ability to take action to learn and…