Senior Business Systems Analyst Supervisor

The salary listed above includes the scheduled 2% general salary increase that goes into effect on July 1, 2026.

This position is being reposted to gather a larger applicant pool.  If you have already submitted an application, you do not need to reapply.

The ideal candidate is an experienced Business Analyst leader who excels in supporting large, complex tax and wage systems and guiding a team in a fast-paced, mission-critical environment. They are skilled at translating business needs into technical requirements, identifying process and system improvements, and collaborating with partners to deliver effective solutions. They understand the importance of maintaining accurate, reliable systems that support unemployment insurance benefits statewide and have experience working with highly visible platforms that impact employers, agency staff, and external customers.

As a supervisor, they foster a positive team culture, set clear expectations, support staff development, and ensure high-quality service delivery while keeping essential systems running smoothly.

The Innovation & Technology Office, Information Technology Services Division (ITSD) of the Employment Security Department (ESD) manages, develops, supports, and maintains the agency's computer systems, web technologies, network and data communications and the data warehouse. It also provides technical assistance for installation and operation of personal computers and software

This senior-level position provides leadership and direction for the Tax & Wage IT Systems Business System Analyst team. It oversees the daily work of the four Business System Analysts who support the Tax and Wage Systems. The incumbent manages services provided to internal and external customers, with a focus on the organization's high-priority initiatives related to the Tax & Wage systems.

The role ensures that the Tax & Wage systems used by supporting divisions and external customers are properly maintained and available to meet their business needs. This position also collaborates with internal and external business partners to design and document technical solutions by facilitating the definition of business requirements, identifying and recommending business process improvements, identifying system application enhancements, and maintaining system documentation.

Daily tasks may include, but are not limited to:

Lead, develop and mentor technical staff within the Tax & Wage IT Systems team

* Write performance expectations, conduct evaluations, ensure expectations are implemented effectively and provide feedback and evaluations to manager.

* Supervises staff, provides leadership, direction/guidance and mentorship to business analysts in business analysis best practices by providing advanced support in work-related activities answers questions on how to approach the work assignment.

* Strategically assign and balance workload to staff based on business priorities set through the UI governance process, adjusting assignments and schedules to maintain adequate staffing levels to ensure resources are appropriately utilized.

* Collects and independently analyze workload and operational data to improve efficiency and capacity, and team performance.

* Ensures assigned work and/or projects are completed on time following established procedures to ensure business priorities are met.

Perform business and technical requirements definition for small to large and highly complex application solutions

* Elicit business and technical requirements from product owner(s), key partners, and subject matter experts (business and technical) using interviews, document analysis, requirements meetings, prototypes, business process analysis, use cases or user stories, scenarios, tasks, workflow analysis and other techniques.

* Apply an incremental and iterative approach (Agile) approach to design and document technology and business process solutions.

* Lead requirements analysis and verification activities, ensuring that requirement statements are complete, consistent, concise, comprehensive, traceable, feasible, unambiguous and verifiable and that they conform to standards and the solution will meet customer needs and achieve business objectives.

* Validate, track and prioritize requirements to ensure business needs are met throughout the project.

* Manage changes to baselined requirements through effective and appropriate application of change control processes and tools.

Lead and manage the Tax & Wage IT Systems Business System Analysts, overseeing the facilitating, elicitation, analyzing, testing, and documentation of business requirements and enhancements for technology systems

* Oversee the planning, documentation, and software requirement standards.

* Independently research, implements, and stays current with best practices in business analysis, ensuring policies and procedures are established and followed.

* Provides leadership, management, and accountability for multiple high risk/high impact and small to large scale…