Senior CS Platform Analyst – Gainsight & AI
Job in
Olympia, Thurston County, Washington, 98502, USA
Listed on 2026-07-31
Listing for:
UKG (Ultimate Kronos Group)
Full Time
position Listed on 2026-07-31
Job specializations:
-
IT/Tech
IT Business Analyst, Systems Analyst, Business Systems & Technology Analysis, Data Analyst
Job Description & How to Apply Below
UKG is seeking a Senior Business Systems Analyst to lead administration and architecture of Customer Success platforms (Gainsight and Staircase AI). The role partners with CS leadership to translate complex needs into scalable system solutions, leveraging data, automation, and AI to improve adoption and reduce churn.
Responsibilities include advising on system enhancements, measuring ROI, managing integrations, and driving end-to-end implementations using Agile, with a focus on CS metrics like
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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