Inventory Support Technician (ITST2

IT Support Technician

We are dedicated to growing a culture of belonging through our values:
Respect | Trust | Diversity | Inclusion | Equity. At the Department of Licensing (DOL) we recognize the importance of work life harmony and strive to create a culture where employees feel valued and respected. Our employees are trusted and encouraged to be a part of process improvements that impact their work, create value for our customers and help build trust in our government.

Our Information Services Division (ISD) is currently recruiting an IT Support Technician professional to provide technical support for our DOL Customer Support team!

As an IT Support Technician, you will provide responsive technical support to employees across the agency while serving as a key member of our IT asset management team. You will receive, track, deploy, recover, and maintain technology equipment throughout its lifecycle, ensuring employees have the tools they need to be successful. This role combines hands-on customer service, inventory management, technical troubleshooting, and coordination with internal teams to deliver reliable and efficient IT support.

Some of what you will do:

• Receive, verify, track, and maintain inventory records for computers, monitors, and other IT equipment throughout the asset lifecycle.
• Fulfill equipment requests by preparing, staging, distributing, and documenting technology assets across the agency.
• Deliver friendly, timely technical support by troubleshooting hardware, software, and peripheral issues for internal customers.
• Coordinate the recovery, transportation, and surplus of IT equipment while maintaining accurate inventory and disposition records.
• Document service requests, technical issues, and resolutions to support efficient service delivery and knowledge sharing.
• Travel to agency locations to deploy equipment, provide onsite technical support, and retrieve or replace technology assets.
• Partner with vendors and internal IT teams to resolve equipment issues, coordinate repairs, and support technology initiatives.

What you will bring to the role:

• Two (2) years of experience in information technology related activities such as testing, installing, maintaining, supporting, or averting hardware and software system failures on client applications, hardware and software products, mainframe systems, network infrastructure equipment, or telecommunications software or hardware.
• Two (2) years of experience doing inventory control including intake, management, and disposal.
• One (1) year of experience in the following:
• Providing customer service and support.
• Providing IT end-user support.
• Six (6) months of using, editing, and creating technical processes related to lifecycle management documentation and actions.
• The ability to:
• Understand and follow agency values of respect, trust, diversity, equity, and inclusion through behaviors, and decisions.
• Promote and support a respectful, equitable, and inclusive workplace for all employees.
• Promote and support respectful, equitable, and inclusive delivery of services to customers.
• Take action to learn and grow.
• Take action to meet the needs of others.

Experience can be obtained concurrently. Relevant education (Computer Science or closely related field) may substitute year for year for experience. What may set you apart:

• IT Certifications, including (but not limited to):
• CompTIA A+, CompTIA Fundamentals, CompTIA Network+
• Additional higher education beyond the minimum.
• Current or prior forklift certification.

Additional Requirements of Employment:

• This position will operate in office full time from our Tumwater, WA Warehouse location.
• Prior to a new hire, a pre-employment screening, including criminal record history, will be conducted. Information from the pre-employment check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.

DOL is committed to the full inclusion of all qualified individuals. In keeping with our commitment, we will take steps to ensure that people with disabilities are provided reasonable accommodation. For additional information about this position, available accommodations or the interview process, contact Kyle Odell.