DSHS FTAA IT Business Analyst - Journey

DSHS FTAA IT Business Analyst – Journey

Are you a Business Analyst looking to drive meaningful technology solutions that impact millions of lives?

The Washington State Department of Social and Health Services (DSHS) Finance, Technology, & Analytics Administration (FTAA) is looking for you to join the Division of Information Technology (DIT) Business Services team as our newest IT Business Analyst.

In this role, you will be the driving force behind the accurate and timely delivery of software requirement specification artifacts, transforming complex program policies into clear business, user, functional, and non-functional requirements. You will provide critical tier-3 support, quality assurance, troubleshooting, and problem resolution for the Automated Client Eligibility System (ACES) and its vital connected applications, including eJAS, Washington Connection, the Benefit Verification System, and the Eligibility Service.

By leveraging your knowledge of ACES system functionality, business analysis frameworks, the Software Development Lifecycle (SDLC), and IT project management, you will ensure our platforms align perfectly with State and Federal statutes for cash, food, and medical public assistance programs.

Beyond analysis, you will step into a leadership role, guiding efforts to facilitate automated solutions for complex business needs and applying your project management skills to spearhead large-scale IT projects from inception to completion.

A hybrid telework schedule will be considered for this role.

Some of What You'll Do:

• Plan, analyze, and develop software requirement specification artifacts, transforming complex policy changes into precise business, user, functional, and non-functional system requirements.
• Support and troubleshoot the Automated Client Eligibility System (ACES) and its vital connected applications, including eJAS, Washington Connection, and the Benefit Verification System.
• Gather and extract critical details regarding core business processes, necessary system data, underlying business rules, and the external entities interfacing with DIT applications.
• Analyze system functionality to accurately evaluate the current state operational environment against requested technology changes and stated business objectives.
• Develop alternative solutions and make high-level recommendations to facilitate automated software resolutions for complex business needs and problems.
• Facilitate the approval process for system requirements and architectural designs with programming, testing, security, and business partner teams.
• Support, maintain, and enhance existing organization-wide, high-risk, and high-impact mission-critical applications that deliver essential public assistance program services.
• Lead and direct business meetings and collaborative work sessions with end-users, programmers, system architects, and support staff to solve complex technical problems.
• Act as a liaison to other state, federal, and Tribal offices on behalf of DIT, representing technical needs and concerns regarding cash, food, and medical policy automation.
• Apply project management skills and journey-level leadership to manage project scopes, maintain production schedules, and mitigate risks for large-scale IT initiatives.
• Act as a liaison to other organizational offices on behalf of Division of Information Technology (DIT); represents the needs and concerns, on behalf of DIT in such areas as cash, food and medical program policy, automation, and planning.

What we're looking for:

Bachelor's Degree in IT or related field. Additional qualifying experience can be substituted for this requirement at the rate of one year experience for one year of education. AND Four years of IT experience such as consulting, analyzing, designing, programming installing and/or maintaining computer software applications, hardware, telecoms, or network infrastructure equipment, directing projects, providing customer or technical support in IT.

OR

Eight years of professional/practical IT experience such as consulting, analyzing, designing, programming installing and/or maintaining computer software applications, hardware, telecoms, or network infrastructure equipment, directing projects, providing customer or technical support in IT. Experience should include consulting with others on the use of ACES and Barcode, analyzing ACES and Barcode functionality issues, or providing support to other users of the software.

OR

Four years of professional experience using ACES and Barcode to determine and maintain eligibility for public assistance programs. The experience should include consulting with others on the use of ACES and Barcode, analyzing ACES and Barcode functionality issues, or providing support to other users of the software. A maximum of two years of hands-on experience utilizing eJAS may substitute year for year for the ACES experience,

OR

Four years of experience working as a Business Analyst or Program Manager using ACES and Barcode. The experience should include…