Business Anlayst

The Administrative Office of the Courts is looking for a driven and detail-oriented Business Analyst to join our team and support the internal systems used by AOC staff. In this dynamic role, you will help shape technology and business processes by gathering business requirements, performing high-level systems analysis, and contributing to user acceptance testing (UAT) to ensure reliable and effective internal applications.

Working under the general guidance of a supervisor in the Court Services Division, you’ll collaborate with a wide network of partners, both business and technical staff across AOC, other state agencies, technology vendors, and many others. Your work will focus on understanding system user needs and capturing the requirements that drive application development, enhancements, configuration, and testing.

This independent, hands‑on role provides room to think critically and make informed decisions. While many tasks follow established procedures, you’ll encounter situations that call for interpretation, thoughtful problem‑solving, and the development of new approaches. It’s an ideal opportunity for someone who enjoys variety, thrives in a collaborative environment, and wants to make a meaningful impact on the court system statewide.

• Eight (8) years of information technology experience, including three (3) years of direct experience as a business analyst and/or court user subject matter expert performing business analysis functions such as conducting requirements gathering, analyzing business processes, and recommending solutions.
• Associate degree in computer science, information systems or related technical/business discipline and six (6) years of information technology experience with direct business analysis experience.
• Bachelor’s degree in computer science, information systems or related technical/business discipline and four (4) years of information technology experience with direct business analysis experience.
• Master’s degree in computer science, information systems or related technical/business discipline and one (1) year of direct business analysis experience.
• Relative IT experience includes systems and software requirements development and management, software or systems development following the software development lifecycle and project management practices.
• Demonstrates expertise in planning, eliciting, managing, and documenting requirements for complex solutions using established methodologies, tools, and processes.
• Translates business needs into well‑defined user stories or use cases, supported by strong analytical skills and clear documentation of findings and recommendations.
• Effectively plans, organizes, and produces accurate, timely work while maintaining focus and managing interruptions efficiently.
• Proficient with Microsoft 365 applications, including Teams, Outlook, Word, One Note, and PowerPoint, at a level aligned with the role’s technical responsibilities.
• Excels in presentations and interpersonal, written, and oral communication, adapting to both business and technical audiences.
• Possesses strong written communication skills and the ability to collaborate effectively with diverse stakeholders.
• Consistently demonstrates AOC values:
  Integrity, Teamwork, Customer Service, Honesty, Communication, Respect, Accountability and Trust.

Washington State offers a competitive benefits package for full‑time employees, including medical (including vision), dental and basic life insurance, medical flexible spending account, basic life and long‑term disability insurance, and optional additional coverage. Employees are eligible for Washington Public Employees’ Retirement System (PERS) and a deferred compensation program (DCP). Additional benefits include public service loan forgiveness, paid holidays, sick leave, annual leave, military leave, bereavement leave, leave sharing, parental leave, FMLA, leave without pay, and the Washington State Employee Assistance Program.

Other insurance options for auto, boat, home, and renter insurance are available through payroll deduction.

Employees are required to reside in Washington State and to be in the office at least two days per week.