Business Analyst

The Business Analyst is a senior individual contributor responsible for eliciting, analyzing, and documenting business and functional requirements to support the delivery of high‑quality technology solutions. This role serves as a key liaison between business partners and technology teams, ensuring business needs are clearly understood, translated, and traceable through design, build, testing, and release.

The Business Analyst partners closely with Solution Owners, Technical Leads, Project Managers, QA, and Business Subject Matter Experts to ensure requirements are complete, testable, and aligned to business outcomes. This role operates independently on complex initiatives and contributes to consistent delivery execution through strong analysis, documentation, and communication practices.

Commercial Technologies Software Engineering delivers technology solutions that enable operations and drive business value. Business Analysis plays a critical role by aligning business strategies and capability needs with technology delivery.

Within Sonexus, Business Analysts help ensure Patient Access and Support Services are enabled through well‑defined requirements, clear process understanding, and strong collaboration between business and IT teams—supporting reliable platforms that enable patient journeys, program operations, and client engagements.

• Elicit, analyze, and document business, functional, and non‑functional requirements for assigned initiatives
• Manage requirement changes, ensuring traceability, version control, and auditability throughout the delivery lifecycle
• Develop clear acceptance criteria, use cases, and user stories that support design, build, and testing activities
• Ensure requirements reflect both business needs and downstream operational considerations
• Analyze current‑state and future‑state business processes, identifying gaps, dependencies, and improvement opportunities
• Create and maintain process flows, functional models, and solution documentation (e.g., workflows, wireframes where applicable)
• Understand supported applications and integrations to ensure scope completeness and proper impact analysis
• Partner with Solution Owners, Technical Leads, Project Managers, and QA to support end‑to‑end SDLC execution
• Contribute to test planning by supporting creation of test scenarios, test cases, and data aligned to requirements
• Support business acceptance activities, ensuring delivered solutions meet documented requirements and intended outcomes
• Proactively identify risks, dependencies, and requirement gaps and communicate impacts clearly
• Works on initiatives of moderate to large scope with limited day‑to‑day direction
• Proactively identifies risks, gaps, and impacts and communicates them clearly
• Strong alignment between business needs and delivered solutions
• Increased confidence in delivery outcomes driven by strong analysis and communication

• Bachelor’s degree in a related field or equivalent work experience
• 4–8 years of experience in a Business Analyst or similar role preferred
• Proven experience gathering requirements from non‑technical stakeholders and partnering with technical teams
• Strong understanding of SDLC processes and the role of Business Analysis across delivery phases
• Experience working within Agile or hybrid delivery frameworks
• Strong analytical, problem‑solving, and critical‑thinking skills
• Excellent written and verbal communication skills
• Experience supporting enterprise or healthcare technology solutions
• Familiarity with Salesforce or similar CRM platforms
• Experience writing detailed test cases and supporting QA activities
• Proficiency with documentation tools and standard desktop applications (e.g., Word, Excel, PowerPoint)

• Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects
• May contribute to the development of policies and procedures
• Works on complex projects of large scope
• Develops technical solutions to a wide range of difficult problems
• Solutions…