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Global ITSM Leader: AI-Driven Platform Governance
Job in
Olympia, Thurston County, Washington, 98502, USA
Listed on 2026-08-30
Listing for:
Pearson
Full Time
position Listed on 2026-08-30
Job specializations:
-
IT/Tech
AI Business & Operations, Change Management
Job Description & How to Apply Below
Pearson is seeking a Head of IT Service Management to lead enterprise ITSM within OCTO. You will govern incident, change, knowledge, CMDB, and service catalog across Pearson globally, with AI-enabled governance and AI tooling integration.
This is a transformational leadership role requiring deep ITIL 4 expertise, platform product mindset, and strong stakeholder influence to deliver measurable improvements in service quality at scale.
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