IT System Administration - Entry

Job Title

Information Technology Systems Analyst

About the Agency & Division:
The Washington State Patrol (WSP) actively supports Diversity, Equity, Inclusion in the workplace, and is an Equal Opportunity Employer. The WSP strives to create and foster an inclusive culture inspiring everyone to be their authentic selves, speak openly, and be courageous. The WSP continues to focus on equitable hiring, training, and promotional practices and policies through innovative recruitment and retention solutions.

Partnering with our communities helps the WSP provide the best in public safety services now and into the future. The Information Technology Division (ITD) exists to leverage technology to enhance and sustain business processes, public safety infrastructure, and statewide emergency communications to facilitate the accomplishment of all agency goals.

The Washington Justice Information Systems (WAJIS) is a dedicated section within the Information Technology Division (ITD) devoted to supporting the criminal justice information systems and the business owner, the Justice Information Division (JID). The interrelated computer application systems that support the state criminal justice community include the state-wide message switch referred to as ACCESS, the Automated Biometric Identification System (ABIS) which processes criminal and civil fingerprint identifications, Washington State Identification System (WASIS) which is the repository of criminal history, Washington Crime Information Center (WACIC), the law enforcement tracking database for stolen items, warrants, protection orders and other data critical to officer safety.

Responsibilities also include Washington Access to the Criminal History (WATCH) - the online criminal history query system and PIIES, which is the online portal for secure Criminal History information transmissions. Our new teammate will be able to:

• Ensure regular system operation and uptime by monitoring system resources and processes.
• Manage access rights for all agencies using the ACCESS system.
• Investigate system issues by identifying and recording findings.
• Assist with implementation and verification of modifications to the system and/or Omnixx application.
• Provide basic troubleshooting support for switch connection and transaction issues.
• Provide stand-by support to ensure 24/7 availability of the mission critical ACCESS system.
• Actively monitor and assess health of data connections and processing queues.
• Assist customers by providing technical specifications & resources, developing test cases and providing background validation of results.
• Coordinate with various internal and external resources for appropriate scheduling of changes and updates.
• Participate in collaboration and implementation planning.
• Evaluate outcomes of application changes.
• Provide transaction data upon request.
• Use existing tools to provide statistical data on processes of the ACCESS message switch.
• Analyze statistics to identify trends.
• Assist senior teammates with planning reports and testing.
• Author and maintain up-to-date documentation for the ACCESS system.
• Assist with eliciting and documenting business/system requirements.
• Collaborate to determine scope of the projected changes(s) and impact(s)
• Use technical expertise to review requirements & provide recommendations.
• Assist with development and verification of technical specifications.

Required Qualifications:

• Associates degree in computer science or related field AND two years of work experience in information technology, such as an IT help desk, desktop support, IT program/project management, or volunteer work with computers.
• OR Four years of experience in the information technology areas of application support and development, database management or system administration in an enterprise environment.
• One year of using SQL to develop database reports or provide statistics upon request.

Equity Competencies

• The ability to take action to learn and grow.
• The ability to take action to meet the needs of others.

Why work for the Washington State Patrol?

• A healthy life/work balance by offering flexible schedules and telework options for most positions.
• An Infants at Work Program that is based on the long-term health values of infant-parent bonding and breastfeeding newborns.
• Continuous growth and development opportunities.
• Opportunities to serve your community and make an impact through meaningful work.
• Employment opportunities that recognize military veterans and/or military spouse per Governor Executive Order 19-01.
• Qualification for the Public Loan Forgiveness Program.

The Washington State Patrol does not provide immigration sponsorship; therefore, applicants must possess work authorization that does not require employer sponsorship.

NOTE: This is not a full-time telework position. Candidates must be able and willing to work in the office and commute to here. A hybrid work schedule may be available after training and/or probationary period has…