ProviderOne IT Business Analyst; ITBA-SS​/AHA)

Provider One IT Business Analyst (ITBA-SS/AHA)

This position performs business analysis on subsystems within Provider One MMIS through collaboration with business and technical partners as well as vendor management including communication and solution alignment with fellow Washington state agency partners. This BA responds to defect and service requests and ensures their assigned module operates properly. If you are a proactive team player who enjoys researching leading-edge technology solutions, this may be the opportunity for you!

All HCA employees will apply an equity lens to their work, which may include but is not limited to all analyses of core business and processes

Provider One is HCA’s mission-critical Medicaid Management Information System (MMIS). This large-scale enterprise system processes over five million claims/encounters per month as well as payments in excess of $22 billion annually to providers of services to Medicaid clients statewide.

The Provider One Operations Implementation and Strategic Services (OISS) unit is accountable for performing IT business analysis; resolving system issues for a major component/subsystem; defining, designing, and planning out implementation of major componentry enhancements; oversight and management of iterative release implementation; and consulting with system users over issues, stoppages, and functional anomalies.

The Provider One IT Business Analyst (ITBA) is a senior-level position designated to provide technical leadership and organizational system management for a major Provider One component/subsystem. This position:

• Serves as the Provider One and Point of Sale IT Business Analyst and business architect for the subsystem,
• Has the highest-level authority and accountability for the subsystem,
• Provides Provider One Point of Sale IT business analysis expertise specific to business and technical knowledge of functions, operations, and solution/resolution options,
• Translates technological options into business terms and interacts with senior management and System Integrator technologists to decide on creating solutions,
• Is accountable for deciding and leading the independent analysis, design, modification, and implementation of all system enhancements to a subsystem, and
• Negotiates with the System Integrator in defining items for system lifecycle development scheduling.

This position is eligible to telework and is typically not required to report on-site.The default assigned work location of all Health Care Authority (HCA) positions – both on-site and telework eligible positions – is within the State of Washington. This position reports to Olympia, WA. Frequency of onsite work will vary based on business and operational needs.
HCA has currently suspended the ability to support out-of-state telework.

Serve as the technical expert for a major component/subsystem.

• Consultant as subject matter expert on Provider One system changes and enhancements.
• As the subsystem/component and business expert:
  • Engage in discussions at the executive level on possible resolutions to business changes.
  • Provide direction and oversight to work groups and staff to develop strategies for implementing new solutions and programs.
  • Manage and resolve complex subsystem issues escalated by staff.
• Research and analyze potential new technology solutions.
• Liaise and negotiate between the business, stakeholders, and the vendor (system integrator) to ensure consistency, understanding, and efficiency in processes and logic.
• Coordinate with external agency’s technical experts to analyze multi-system interfaces.

Perform IT Business Analysis Body-of-knowledge (BABOK) disciplines and related methodologies.

• Analyze, design, recommend,…