WA.gov Product Manager

WA.gov Product Manager (EMS
3)
WaTech:
Leading the way in technology!

Washington Technology Solutions (WaTech) is at the forefront nationally in integrating innovative technologies that revolutionize how state services are delivered to the people of Washington. WaTech establishes the strategic technological framework for various state domains and programs, overseeing the primary technology services throughout the state.

This position is within the Digital Experience (DEX) unit in the Strategy and Management Division (SMD). The Digital Experience programs advance WaTech’s mission by transforming how people connect with and access Washington State government services.

WA.gov is being developed as a connected government experience that brings state services, information, and digital interactions together through a more consistent and resident-centered experience. The platform is supported by a statewide identity and access capability that enables people to securely establish and use a single digital identity across participating government services. Together, these capabilities create the foundation for a more connected, accessible, and personalized relationship between Washington residents and state government.

The Digital Experience programs oversee the strategy, development, and evolution of WA.gov; the statewide identity experience; accessibility initiatives; and web and user experience services that support agencies across Washington State. This position reports to the Chief Digital Experience Officer.

The WA.gov Product Manager serves as the strategic leader for Washington State's connected digital government experience. This position provides product leadership for WA.gov as the state's digital front door and works across agencies and partners to connect services through a shared, secure, and consistent digital experience.

This position directs the WA.gov product organization and is accountable for statewide product strategy, agency onboarding and service integration, customer experience, implementation standards, product governance, and the long-term operational sustainability of the platform.

This position provides leadership and direction for the development, delivery, and continuous evolution of WA.gov and its connected capabilities, including integration with the statewide identity and access platform, to ensure secure, scalable, accessible, and customer-centered digital experiences that align with statewide priorities and resident needs.

• Define and direct the vision, strategy, roadmap, and long-term evolution of the WA.gov digital experience platform and resident portal.
• Establish product priorities; this role is responsible for platform backlog prioritization and sequencing product capabilities.
• Establish and lead product governance processes, decision-making frameworks, and prioritization approaches to support consistent and transparent product delivery.
• Ensure customer experience, accessibility, security, and statewide business needs are incorporated into product strategy and delivery.
• Lead onboarding and delivery of agency services and digital capabilities within the WA.gov platform.
• Establish implementation priorities, onboarding approaches, and service delivery sequencing to support platform adoption and statewide objectives.
• Lead resolution and escalation of delivery barriers, implementation risks, and cross-team dependencies affecting successful delivery.
• Provide leadership and direction for the WA.gov product organization, including workforce planning, organizational development, and team alignment.
• Build and maintain strategic relationships with agency partners, leadership teams, vendors, and governance…