Service Manager - Olympia Kia

Overview

Olympia Kia is looking for an experienced and motivated Service Manager to lead our service department and deliver an exceptional customer experience. This is a leadership opportunity for someone who thrives in a fast-paced environment, values teamwork, and is passionate about operational excellence. Recognized as #2 among Extra-Large Best Places to Work in Washington
, we’re proud to foster a culture of collaboration, respect, and growth. We’re seeking a passionate Service Manager who leads with integrity, inspires their team, and delivers exceptional customer experiences.

• Industry Momentum:
  Kia is one of the fastest-growing automotive brands, offering innovative, award-winning vehicles and a strong customer base.
• Career Growth:
  We invest in our leaders with ongoing training, manufacturer support, and long-term career advancement opportunities.
• Team Culture:
  Work in a collaborative, respectful environment where your leadership, ideas, and experience truly matter.
• Customer Focus:
  We believe in transparency, trust, and building long-term relationships—not quick wins.

• Lead, motivate, and develop the service team—including advisors, technicians, and support staff—to maximize performance and morale.
• Ensure the service department meets or exceeds profitability, efficiency, and customer satisfaction goals.
• Drive exceptional customer experience, resolving issues promptly and maintaining high CSI (Customer Satisfaction Index) scores.
• Implement and monitor processes for scheduling, workflow, and resource allocation to maximize efficiency.
• Oversee technician performance, training, and certification compliance.
• Collaborate with parts, sales, and management teams to optimize dealership operations.
• Manage department budgets, control expenses, and identify opportunities to increase revenue.
• Ensure compliance with Kia standards, manufacturer policies, and all regulatory requirements.
• Analyze KPIs and reports to proactively address trends, improve operations, and implement best practices.
• Champion a culture of continuous improvement, accountability, and professional growth within the department.

• Employer-subsidized Medical and Dental insurance, with comprehensive coverage options
• Company-Paid Life Insurance, Employee Assistance Plan, and text-based Telehealth
• A variety of voluntary benefit options, including Short and Long-Term Disability, Critical Illness, Accident, Pet, as well as additional life insurance for you and your family.
• 401(k) with Company Match
• Generous Paid Time Off that begins accruing from Day 1
• Exclusive employee pricing for you and your family on parts, service, and vehicles

• Proven leadership experience in an automotive service department, preferably as a Service Manager or Assistant Service Manager.
• Strong team-building skills with the ability to motivate, coach, and develop employees.
• Customer-focused mindset with a commitment to delivering exceptional service and maintaining high CSI scores.
• Solid understanding of automotive service operations, including workflow, scheduling, and technician management.
• Analytical skills to monitor KPIs, control costs, and identify opportunities for efficiency and revenue growth.
• Knowledge of Kia or other OEM service standards preferred, but not required.
• Proficiency with dealership management software and Microsoft Office Suite.

Corporate Hiring Requirements: Must be 18 years or older, have a clean driving record with a valid driver’s license, and be able to pass a criminal background check and pre-employment drug testing.

If you’re looking for a rewarding career in the automotive industry with a dealership that cares about its employees, Olympia Kia is the place for you. Join our team and drive your future forward.
Apply Now!