Operations Manager

Pacific Retail Capital Partners (PRCP) is a fully integrated, entrepreneurial retail real estate firm with deep expertise across investment, development, management, marketing, and leasing. Drawing on decades of experience with major national shopping center owners, our team delivers top-tier service and a strategic, results-driven approach to evolving retail for the next generation. We operate nationally, particularly in large regional malls, while this role is based at Capital Mall in Olympia, WA.

Guided by our five Core Values, PRCP is a people-first, community-focused organization committed to creating a unique vision for each property and exceeding expectations for our investors, retailers, consumers, and employees.

As the Operations Manager at Capital Mall, you will support the General Manager in overseeing the property's overall management and operations, helping to enhance and protect its long-term value. You will manage day-to-day operational systems, contracted services, construction activities, preventive maintenance programs, and safety practices to ensure the property operates efficiently and in compliance with established standards. You will apply a hands-on, solutions-oriented approach to maintaining a safe, well-maintained, and high-performing environment for tenants, customers, and stakeholders.

• We value the time and efforts of our employees. Our commitment to your success is enhanced by our competitive compensation of $80,000 to $85,000 annually, depending on experience, plus bonus potential, and an extensive benefits package, including:
• Comprehensive health coverage:
  Medical, dental, and vision insurance provided
• Robust retirement planning: 401(k) plan available with employer matching
• Financial security:
  Life and disability insurance for added protection
• Flexible financial options:
  Health savings and flexible spending accounts offered
• Well-being and work-life balance:
  Paid time off and holidays

Additionally, we strive to create an optimal environment for our employees in which they can learn, grow, and thrive within the company. We strive to create a collaborative, creative environment where everyone feels encouraged to contribute to our processes, decisions, planning, and culture.

To be successful, you should have:

• Bachelor's degree in a related field
• Minimum 5 years of prior Operations, Facilities, or Property Management experience
• Experience in supervising others
• Ability to lift and carry up to 50 pounds
• Working knowledge of maintenance and operational functions required
• Ability to read and understand building blueprints, CAD drawings, and other schematic files
• Able to display professional computer skills (email, Excel, Word, online order systems, etc.)

Your responsibilities as the Operations Manager – Capital Mall will include:

• Coordinate the operational aspects of the property in a manner that protects, maintains, and improves the value of the owner’s asset within the context of the Management Agreement, Loan Documents, REA, and leases.
• Implement and monitor hazard control and team safety practices, ensure compliance with local codes and regulations, and pass the compliance portion of the operations audit.
• Implement preventative, ongoing, and anticipated maintenance/repair programs.
• Select contracted services by developing scopes of work, requesting bids, monitoring performance per scopes of work, and contractual agreements.
• Manage maintenance team through effective communication, supervision, training, and scheduling to ensure tasks are completed on time and within budget.
• Develop multi-year capital project plans and manage the process to complete the capital projects.
• Review public safety reports to monitor incidents, identify trends, verify accuracy, and develop preventive programs as required.
• Process and track all insurance claims to ensure proper follow-up and mitigation.
• Manage tenant construction by working with tenant coordinators, contractors, and tenants.
• Ensure compliance with local codes and regulations.
• Monitor performance of in-house and contracted services and take necessary action to assure in-house performance and contracted services…